0 1008 ошибка office

Story Highlights

  • Free space on hard drive
  • Install Office using the Offline Installer
  • Install using a Wired Connection
  • Turn off proxy settings temporarily
  • Temporarily Disable Antivirus
  • Temporarily disable the Firewall
  • Office Suite Installation in Clean Boot
  • Install from different location
  • Remove Other Office Versions

Error code 0-1008 (0)

How to fix Error code 0-1008 (0), 0-1007 (0) or 0-1012 (0) when installing Office

Applies on Microsoft Office 365, Office 2021, Office 2019, Office 2016 and Office 2013

Error code 0-1008 (0), 0-1007 (0) or 0-1012 (0) when installing Office occurs when your hard drive is running out of space or you have an internet connection problem.

“Error code 0-1008 (0) when installing Office” also occurs when your security software, firewall, proxy settings, connection, or third-party software prevents you from installing Office.

Error Message

Couldn’t install. We’re sorry, we had a problem installing your Office programs(s). Is your internet connection working? Do you have enough free space on your main hard drive? Please try installing again after you’ve checked the above. Go online for additional help.

    • Error code: 0-1008 (0)
    • Error code: 0-1007 (0)
    • Error code: 0-1012 (0)

Causes of «Error code 0-1008 (0), 0-1007 (0) or 0-1012 (0) when installing Office»

“Error code 0-1008 (0) when installing Office” also occurs when other Office installation is conflicting, secuity software, firewall, proxy settings, connection or third party software prevent us from installing Office. We might see this error prompt with error code 0-1008 (0), 0-1007 (0) or 0-1012 (0) during office installation process.

  • Not enough space on the hard drive
  • Antivirus software and firewall might be blocking the Office installation
  • Internet connections and proxy settings are preventing office installation
  • Click 2 Run Installation
  • Previous version of an Office suite is blocking the installation
  • Incomplete, partial, failed repair, installation, change, or removal of a previous Office suite can prevent from installing a newer version.

Resolution of «Error code 0-1008 (0), 0-1007 (0) or 0-1012 (0) when installing Office»

We have made a list of resolutions that can fix the Error “Error code 0-1008 (0) when installing Office”. We have listed the solutions in order to fix the error.

Performing the below-mentioned solutions and workarounds helps us to resolve the error “Error code 0-1008 (0), 0-1007 (0) or 0-1012 (0) when installing Office” in Microsoft Office.

  • Free space on your hard drive
  • Install Office using the Offline Installer
  • Install Office using a Wired Connection
  • Temporarily turn off proxy settings
  • Temporarily disable antivirus
  • Temporarily disable the firewall
  • Install Office using a different Internet Connection or from different location
  • Office Installation in Clean Boot
  • Remove Other Office Versions
Solution
1

Free space on your hard drive

You might not be able to install programs and important Windows updates if your system is running low on free space. This might affect the performance of your system and in Office installation causing “Error code 0-1008 (0)”.

  • Press the Windows + R and type cleanmgr and hit Ok. OR Click on Start and type Disk Cleanup.
  • If prompted, select the disk that needs to be cleaned up.
  • Wait for analyzation what files can be removed.
  • Select the files that you want to be removed from your computer.
  • Click on Ok and Confirm the file deletion by clicking on Delete Files on the prompt.

Now it should free space on your drive for Office installtion and avoid “Error code 0-1008 (0), 0-1007 (0) or 0-1012 (0)”.

Disk Cleanup

Solution
2

Install Office using the Office Offline Installer

The Office offline installer may help in bypassing the potential firewall, proxy, antivirus, or Internet connection issues that might occur during an Office installation as we will be downloading the Offline installer ISO file to install office to avoid error code 0-1008 (0), 0-1007 (0) or 0-1012 (0).

Steps to Download Office Offline Installer File

Please visit www.office.com/myaccount to download the office offline installer. We need to make sure that we are using the same account which is associated with our copy of office.

If we are not signed in with the Microsoft account associated with our copy of Office, we need to sign in now. If we are signed in with a different account, we need to sign out from that account and sign in again with the correct Microsoft account.

Once we logged in, we will find My Office Account Homepage with your subscription account information and the place we normally go to download the standard online Office installer.

  • From the My Office Account Home page, click the Install button.

Microsoft Office My Account Page

  • From the Install page, click “Language, 32/64-bit, and other install options.”

Language and Other Install Options

  • Language and Install Options: This is the section from where we can manually select to download Office in Language other than Operating System Configured language. We can also opt for the 64-bit version of office instead of normal 32 bit.
    • Offline Installer: From the Office Installer section, select desired language and click on Download offline installer.

Download Offline Installer

Solution
3

Install Office using a Wired Connection

Error code 0-1008 (0), 0-1007 (0) or 0-1012 (0) can occur during the office installation if you are downloading and installing it over a slow connection. If you have a wireless connection, consider using a wired connection to access the internet.

The wired connection is stable, faster, and doesn’t lose connectivity. It helps in boosting the office downloading and installation. Plug in the Ethernet cable into your device and try installing Office again.

Solution
4

Turn off proxy settings temporarily

Proxy Settings enabled on your computer may affect the Microsoft Office installation and may throw “Error code 0-1008 (0), 0-1007 (0) or 0-1012 (0) when installing Office”.

If you use your device at home, school, or at work, consider turning off the proxy settings in Microsoft Edge, Internet Explorer, Google Chrome, Mozilla Firefox, or Safari before you install Office.

Please follow the below-mentioned steps to turn off proxy settings in different browsers:

Disable Proxy Settings in Google Chrome

  • Open the Customize and Control Google Chrome menu by clicking on the three-dots icon at the top right of Google Chrome, select Settings on the menu. Click on Advanced Option from the Bottom if listed or find System and finally click on Open proxy settings.
  • Click on Connections from the top menu and then click on LAN Settings.
  • Deselect the checkbox for Use a proxy server for your LAN.
  • Click Ok.

Disable Proxy Settings in Internet Explorer

  • Open the Internet Options by clicking on the Gear Icon icon at the top right of Internet Explorer or Click on Tools and then select Internet Options.
  • Click on Connections from the top menu and then click on LAN Settings.
  • Deselect the checkbox for Use a proxy server for your LAN.
  • Click Ok.
Solution
5

Temporarily Disable Antivirus or Security Software

To workaround, this problem, try temporarily disabling your antivirus software and installing Office to avoid error code 0-1008 (0). If that doesn’t work, try uninstalling the antivirus software temporarily instead.

  • Open Antivirus application installed on the computer and then click on settings and navigate to real-time protection.
  • Turn Off real-time protection. Then Navigate to Antivirus firewall.
  • Turn off Antivirus firewall. Then Click on YES or OK confirmation prompt if prompted.

Don’t forget to reinstall the antivirus software after Office is finished installing and if you turned it off, be sure to turn it on again.

Solution
6

Temporarily disable the Firewall

Windows Firewall or Third-Party Firewall installed on the computer can cause a problem with the Office installation and it may throw “Error code 0-1008 (0) when installing Office”. A firewall is used to allow or deny internet access to the applications. As an exception, it may deny providing access to Office installation which can cause Error code 0-1008 (0), 0-1007 (0) or 0-1012 (0).
Consider disabling the firewall on the computer before and during office installation.

  • Open the control panel and select the “System and Security” and then to “Windows Firewall”

System and Security Windows 10

  • Then Click on “Turn Windows Firewall On or Off”

Configure Windows Firewall

  • Select Turn Off Firewall for both public and private networks.

Disable Windows 10 Firewall

Turn On the firewall once you finish installing the Office.

Solution
7

Office Suite Installation in Clean Boot

Office installation can also be interrupted if third-party services are conflicting with the office program which can result in Error code 0-1008 (0), 0-1007 (0) or 0-1012 (0).
Consider performing Clean Boot to disable all startup programs and services on the computer. Also, consider disabling unwanted software’s which can conflict with the office suite. Try installing the office after starting the computer with minimal set of services, drivers, and startup programs to avoid other programs interfering with office installation.

Perform Clean Boot in Windows10, 8.1 and 8

  • Press Windows Key + R to open Run command, type msconfig.msc and click Ok. Or Open Control Panel –>Administrative Tools–>System Configuration

msconfig Windows 11 & 10

  • On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
  • On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager
  • On the Startup tab in Task Manager, for each startup item, select the item and then click Disable
  • Close Task Manager.
    On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

System Configuration

Consider installing office after restarting the device.

Perform Clean Boot in Windows 7

  • Press Windows Key + R to open Run command, type msconfig.msc and click Ok. Or Open Control Panel –>Administrative Tools–>System Configuration
  • On the General tab, click the Selective startup option, and then click to clear the Load startup items check box
  • On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
  • Close Task Manager.
    On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

System Configuration Windows 7

Consider installing office after restarting the device.

Solution
8

Install Office using a different Internet Connection or from different location

Consider connecting with a different internet connection as the network may be limited in a way that it won’t allow Office to install and cause error code 0-1008 (0). If you are trying to install Office at School or Work, consider connecting your device with a different Internet connection at your Home, Public Place, Friend’s place or to a Wireless hotspot and then try to install Office again.

Note: If you need to install Office from work, university or school, then your IT department might be able to help you with any network limitations.

Solution
9

Remove Other Office Versions

Office installation can also be interrupted due to erroneous residual files during the installation or un-installation of previous versions of Microsoft office which can cause error code 0-1008 (0), 0-1007 (0) or 0-1012 (0).
Consider removing Microsoft Office versions installed in the device and try to reinstall the Office program. You can reinstall the other office versions once the office installation is finished.

Uninstall Office from the Control Panel

  • Press Windows Key + R to open Run command, type appwiz.cpl and click Ok. Or Open Control Panel –>Programs
  • Right-click on the Microsoft Office product, and choose Uninstall.
  • Follow the instructions on the screen.

Uninstall Microsoft Office

Uninstall Office using Microsoft Easy Fix Tool

Try running Microsoft Easy Fix tool to completely remove Office from the device.

We’ve compiled all the resolutions and workarounds verified by the experts to fix the mentioned error. These resolutions and workarounds helped the users to fix the error on their system. Try implementing these resolutions on your computer and if the preceding suggestions fail to solve the error, please feel free to Ask an Expert.

Frequently Asked Questions

  1. What is Microsoft Office Error code 0-1008 (0)?

    Microsoft Office Error code 0-1008 (0) appears when your hard drive is running out of space or you have an internet connection problem.

  2. What is Microsoft Office Error code 0-1007 (0)?

    Microsoft Office Error code 0-1007 (0) appears when your hard drive is running out of space or you have an internet connection problem.

  3. What is Microsoft Office Error code 0-1012 (0)?

    Microsoft Office Error code 0-1012 (0) appears when your hard drive is running out of space or you have an internet connection problem.

  4. How do I download Office offline installer?

    Visit www.office.com/myaccount and log in to your account. From the Office home page select Install Office. Run the downloaded office installation file and folow the instructions.

  5. Why I am getting couldn’t install Office error?

    Couldn’t install Office error occurs when you try to install Office and your hard drive is running out of space or you have an internet connection problem.

Источник

Error Code 0-1008 for Microsoft Office Update Installations

It is mainly occurs when you tried to install office or while installing office 365 and it gets failed. Error Code 0-1008 may occur due to following reasons:

  • Due to Microsoft Office system file get corrupt.
  • Previous installation had not removed properly.
  • Windows Firewall not allows to network access.
  • You may download partial setup.

To solve Office 365 Error 0-1008 you may follow below step to fix. If you follow the below steps or troubleshooting steps or process then may be resolve this Error Code 0-1008.

Steps to fix Microsoft Office 365 Error Code 0-1008:

Whenever if you trying to install office 365 updated version and you keep getting error 0-1008 it means you haven’t install previous office 365 properly or your previous office file got corrupt. and you might be seen below image as an error. 

Something went wrong error of Office 365

Some Common factor that cause Office Error 0-1008:

  • Pre existing office installation files.
  • Tamp and logs files.
  • Office file got corrupt. 
  • Office didn’t update fully it updated partially.
  • Windows Update not installed properly. 
  • Antivirus or windows Firewall might be blocking the office installation.

Steps to Fix/Resolve/troubleshoot the error code 0-1008:

1 – Repair your Office app

Error Code 0-1008 will be fixed when Office repair tool replaces all the corrupted system files. Follow the steps below to run repair tool to fix the error.

  1. Open Control Panel using Start.
  2. Click on Programs and select Programs and Features.
  3. Click on the Office product that you want to repair.
  4. Click Change.
  5. Select Quick Repair and click on Repair. If Quick Repair didn’t fix the Error Code 0-1008, select Online Repair and click on Repair.

Note: If Office Repair did not fix this error code, then remove and reinstall the Office installation to fix this Error Code 0-1008.

2 – Steps to remove Office

In case if the error  persists even after running Office repair tool, uninstall Office from your computer.

  1. Open Control Panel using Start
  1. Click on Programs and select Programs and Features.
  2. Select Office Suite and click on Remove.

Note: If Office installation failed or it didn’t fix the error, a manual installation is required to completely remove the Office Suite.

3 – Steps to remove Office manually to fix the Error Code 0-1008

If the error code 0-1008 is re-occurring, proceed with the following steps to manually remove Office program from your computer.

Step 1: Remove the Windows Installer packages

  1. Find the Office 16 installation folder, typically located in C:Program Files.
  2. Right-click the Microsoft Office 16 folder and select Delete.

Step 2: Remove the Office scheduled tasks

  1. Open a Command Prompt window as an administrator.
  2. At the command prompt, type the following commands and press Enter after each one:

schtasks.exe /delete /tn “MicrosoftOfficeOffice Automatic Updates”
schtasks.exe /delete /tn “MicrosoftOfficeOffice Subscription Maintenance”
schtasks.exe /delete /tn “MicrosoftOfficeOffice Click To Run Service Monitor”

Step 3: Use Task Manager to end the Click-to-Run tasks

  1. Open Task Manager.
  2. Click the Process tab
  3. If the following processes are running, right-click each one, and then click End task after you select each process.
  • .exe
  • setup*.exe

Step 4: Delete the Office files

  1. Press Windows logo key + R to open the Run dialog box.
  2. In the Open box, type %ProgramFiles%, and then click OK.
  3. Delete the “Microsoft Office 16” folder.
  4. Delete the “Microsoft Office” folder.
  5. Open the Run dialog box, type %ProgramFiles(x86)%, and then click OK.
  6. Delete the “Microsoft Office” folder.

Step 5: Delete the Office registry sub keys

  1. Open Registry Editor.
  2. Delete the following registry sub keys:
  • HKEY_LOCAL_MACHINESOFTWAREMicrosoftOfficeClickToRun
  • HKEY_LOCAL_MACHINESOFTWAREMicrosoftAppVISV
  • HKEY_CURRENT_USERSoftwareMicrosoftOffice
  • Then Delete the Office key.

Step 6: Delete the Start menu shortcuts

  1. Open a Command Prompt window as an administrator.
  2. Type %ALLUSERSPROFILE%MicrosoftWindowsStart MenuPrograms, and then press Enter.
  3. Delete the “Microsoft Office 2016 Tools” folder.

4 – Download and install Office

2. Choose Install.

3. Click Run or the equivalent depending on the browser you’re using.

4. When you see “You’re good to go”, click All done.

Still getting Microsoft Office Error Code 0-1008 then you may contact with technical expert that will solve your issues.

Источник
  • Remove From My Forums

locked

Office 2019 install fails on Surface Pro 6 — error code is 0-1008 (0)

  • Вопрос

  • I have a folder on my new Surface Pro 6 that contains the installer and a configuration file. Using an administrator command line with «setup.exe /configure office.xml» from the same folder:

    I get an Office dialog «Couldn’t install… Error Code: 0-1008 (0)

    I have an open support ticket since 2-13 and no solution,  — REG:119021319664109. I need to get two of these completed and deployed to end users.

    I uninstalled O365 prior to doing this work. WinX is 1809.

    Thanks in advance for any suggestions. This same installer worked great on a PC with WinX 1809. Only the SP6 has shown this error.

    • Изменено

      18 февраля 2019 г. 16:05
      error

Ответы

  • It seems this error is quite old and there is no known solution.

    answers.microsoft no answer

    I phoned MS Worldwide support 800-936-4900 but they are closed. Really? What time zone? I guess if you live in Australia you have to wake up in the middle of the night to get assistance from MS. Wow…. 

    • Помечено в качестве ответа
      Swain IT
      19 февраля 2019 г. 16:10

  • I was on hold with MS Support on my second ticket and was transferred 3 times this AM. Out of frustration I tried the default Office 2019 .xml supplied the the media creation tool.

    It worked! The .xml file supplied by MS support staff (see above) never did work. Here is the file that worked after running two different «removal» tools and also disabling the firewall.

    <Configuration>

      <Add OfficeClientEdition=»64″ Channel=»PerpetualVL2019″>
        <Product ID=»ProPlus2019Volume»>
          <Language ID=»en-us» />
        </Product>
        <Product ID=»VisioPro2019Volume»>
          <Language ID=»en-us» />
        </Product>
        <Product ID=»ProjectPro2019Volume»>
          <Language ID=»en-us» />
        </Product>
      </Add>

      <!—  <RemoveMSI All=»True» /> —>

      <!—  <Display Level=»None» AcceptEULA=»TRUE» />  —>

      <!—  <Property Name=»AUTOACTIVATE» Value=»1″ />  —>

    </Configuration>

    During the hour long support call this AM, they insisted I provide a credit card number, which I refused to do. I never did speak with a non-triage person with technical skills. I got lucky I guess. Good luck to anyone with this issue. Keep in mind that
    MS Office support had remote control of my Surface and failed. The install media was good as it worked on a WinX PC but not the Surface Pro6s. I wish I knew exactly what fixed this issue. I had to manually add the key as it was not part of the file that worked.
    Perhaps the key in the .xml is the source of this incompatibility. I am uncertain.

    What is very upsetting is that the old method of .iso installs worked for decades. So, how is this new process an improvement? Is an .iso installer available? If it is not you can save a lot of support staff costs and VERY ANGRY customers by doing this the
    old fashioned way that worked.

    KA

    • Помечено в качестве ответа
      Swain IT
      19 февраля 2019 г. 16:11

Источник

Некоторые потребители сообщают, что при установке офиса он работает не так, как ожидалось. Установка Office вообще не запускается. Если установка не может продолжаться слишком долго, вы можете получить сообщение об ошибке, содержащее код ошибки 0-1018 :

К сожалению, мы не смогли начать установку Office. Выполняется другая установка; Пожалуйста, попробуйте позже.

Код ошибки 0-1018 при установке Office

Ошибка обычно возникает, когда установка или обновление Office или какое-либо другое приложение уже запущено. Лучший способ пойти дальше – это проверить, есть ли на панели задач значок установки Office. Если да, это означает, что установка уже выполняется. Вам придется подождать, пока это не закончится. Если вы не видите ни одной выполняемой установки, значит, установка преждевременно остановлена.

Идет другая установка

Есть два способа это исправить. Во-первых, это удаление неполной установки в офисе, а во-вторых, чтобы остановить службу установщика Windows. Опубликовать это; вам придется переустановить Office снова.

1] Удалите и переустановите Office

Загрузите средство удаления Microsoft Office от Microsoft. Запустите его, и он удалит все неполные установки Office и ненужные файлы. После завершения установки откроется окно Удаление продуктов Office.

  1. Выберите версию, которую хотите удалить, и нажмите «Далее».
  2. Следуйте по оставшимся экранам. Вы получите приглашение перезагрузить компьютер.

После перезапуска инструмент удаления автоматически повторно откроет окна последнего шага. Выполните последние шаги и следуйте остальным инструкциям.

2] Перезапустите установщик Windows .

Обычно установщик Windows отвечает за весь процесс установки. Если установка застряла слишком долго, лучше выйти из установки Office, перезапустить службу установщика Windows и повторить попытку.

Эти советы должны помочь вам решить проблему установки Office.

Убедитесь, что вы выбрали правильную версию при установке Office; иначе вы столкнетесь с другой проблемой.

Источник

You might see Error code 0-4, 0-1012, 0-1008 or 0-1036 while installing office due to internet connection error and software file system corruption. These error occurs mainly in the online installation of office suite 2013, office 365 and office 2016 in windows computer. You might also see these error code while installing office program in windows 10 computer after the upgrade.

Following are the most effective troubleshooting steps to fix the Error code 0-4, 0-1012, 0-1008 or 0-1036 while installing office.

Step-1

Disabling Antivirus temporarily

The antivirus software installed in the computer sometimes detects the office installation execution file as virus or some other malicious content based on their database. This might block Microsoft Office program from being successfully installed causing the Error code 0-4, 0-1012, 0-1008 or 0-1036 while installing office.

Follow the steps to disable antivirus:

  1. Enter the Installed Antivirus console.
  2. Select settings options from the console.

    Error code 0-4, 0-1012, 0-1008 or 0-1036 while installing office

    Disable antivirus

  3. Select the “real time protection” option and disable that until next reboot.
  4. Try reinstalling the Microsoft office.

Step-2

System file checker scan

The system file checker scan will scan all protected system files, and replace corrupted files with a cached copy that is located in a compressed folder at %WinDir% System32dllcache.

The sfc scan can also fix the Error code 0-4, 0-1012, 0-1008 or 0-1036 while installing office by replacing the corrupted system files.

Follow the steps to perform system file checker scan:

  1. Open Run command box
  2. Type cmd and click enter
  3. In the command prompt type sfc /scannow and click enter

    Error code 0-4, 0-1012, 0-1008 or 0-1036 while installing office

    System file checker scan

  4. Wait until the scan get complete.
  5. Try installing office after the scan.

Step-3

Disable Proxy Settings

The proxy settings enabled on the computer may also effect the installation of Microsoft Office program and it may throw the Error code 0-4, 0-1012, 0-1008 or 0-1036 while installing office 2013, office 365 and office 2016.

Disable the proxy settings temporarily for the installation of Microsoft office. Follow the steps to disable internet proxy.

  1. Open internet properties

    Error code 0-4, 0-1012, 0-1008 or 0-1036 while installing office

    Internet properties

  2. Click on connections menu
  3. Open LAN settings

    Error code 0-4, 0-1012, 0-1008 or 0-1036 while installing office

    Proxy disable settings

  4. Uncheck the proxy settings box
  5. Click Apply and OK
  6. Try installing office again.

Step-4

Remove and reinstall the office program

The preinstalled or old version of the office program installed on the computer may also the blocks the installation and throw the Error code 0-4, 0-1012, 0-1008 or 0-1036 while installing office.

Follow the steps to remove and reinstall office program:

  1. Press “ + R ” and type “appwiz.cpl” in the available window
  2. Check for preinstalled office program in programs and features

    Error code 0-4, 0-1012, 0-1008 or 0-1036 while installing office

    Remove and reinstall preinstalled program

  3. Select “Microsoft office” under installed program list.
  4. Click on “uninstall/change” to remove the Microsoft office completely
  5. Reinstall Microsoft office after complete removal of the program.

Click here to chat with an expert technician.

Источник

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