Коды неисправностей
433
016-453
Ошибка динамического DNS. Адрес IPv6 и имя хоста не обновлены.
Проверьте, правильно ли задан на аппарате адрес сервера DNS.
Проверьте также, поддерживает ли сервер DNS динамическое обновление
адресов IPv6.
016-454
Не удается получить IP-адрес от сервера DNS. Проверьте конфигурацию
DNS и настройку получения IP-адреса.
016-455
Таймаут соединения с сервером SNTP. Проверьте подключение сетевого
кабеля и IP-адрес сервера SNTP.
016-456
От сервера SNTP получено сообщение о том, что он не синхронизирован
со стандартным источником времени. Проверьте настройки сервера SMTP.
016-500
016-501
016-502
Ошибка при обработке записи данных. Обратитесь на горячую линию
Xerox.
016-503
Не удается распознать имя сервера SMTP при передаче эл. почты. При
помощи CentreWare Internet Services проверьте, правильно ли указан
сервер SMTP. Проверьте также, правильно ли указан сервер DNS.
016-504
Не удается распознать имя сервера POP3 при передаче эл. почты. При
помощи CentreWare Internet Services проверьте, правильно ли указан
сервер POP3. Проверьте также, правильно ли указан сервер DNS.
016-505
Не удается зарегистрироваться на сервере POP3 при передаче эл. почты.
При помощи CentreWare Internet Services проверьте, правильно ли указаны
имя пользователя и пароль для сервера POP3.
016-513
Ошибка таймаута соединения с сервером SMTP. Сервер SMTP или сеть
перегружены. Подождите немного и попробуйте еще раз.
016-514
Ошибка XPS. Для передачи работы печати используйте драйвер принтера
в программе XPS Viewer.
016-515
Недостаточно памяти для данных XPS. Измените режим печати, выбрав
режим с более скоростной обработкой. Если неисправность не
устраняется, увеличьте объем памяти. Если неисправность по-прежнему
не устраняется, для передачи работы печати используйте драйвер
принтера в программе XPS Viewer.
016-516
Ошибка билета печати XPS. Проверьте, правильно ли вы выполняете
действия, требуемые для печати в данном приложении. Если
неисправность не устраняется, обратитесь к поставщику приложения.
016-518
Ошибка PostScript. Отключите созданию брошюры или функцию водяного
знака.
016-519
Достигнут лимит объема печати. Измените лимит объема печати, если это
необходимо.
016-522
Ошибка идентификации SSL сервера LDAP. Невозможно получить
сертификат клиента SSL. Сервер LDAP требует сертификат клиента SSL.
Установите на аппарат сертификат клиента SSL.
016-523
Ошибка идентификации SSL сервера LDAP. Сертификат SSL сервера
LDAP недействительный. Зарегистрируйте на данном аппарате корневой
сертификат SSL сервера LDAP.
Код
Описание и меры по устранению
Time is System > Admin Menu > System Settings > Clock Settings
As for the why it is because the printer typically is set to HTTPs, which brings in SSL Clock Synchronization.
http://security.stackexchange.com/questions/72866/what-role-does-clock-synchronization-play-in-ssl-c…
Without knowing the server requirements I can’t go into Encryption abilities. I believe the printer in question does not support SSL or TLS, which pretty much leaves you stuck with using a relay since almost everything uses SSL/TLS/STARTTLS.
If you were trying to use gmail for instance it would be impossible on smtp.gmail.com as it requires TLS on port 587, or SSL on port 465.
In that case you would have to use the un-authenticated SMTP server which is aspmx.l.google.com as it uses port 25, no encryption and no authentication, but then you are limited to sending to only gmail and google accounts email addresses as it cannot do SMTP relays.
Office 365 also does that
Smtp server: [domain].mail.eo.outlook.com
Outgoing port: 25
No encryption, no authentication.
Example:
Xerox.com is my domain which would make the server Xerox-com.mail.eo.outlook.com
http://www.msexchange.org/kbase/ExchangeServerTips/MicrosoftOffice365/ExchangeOnline/office-365-gene…
Beyond that you would need a wireshark trace to diagnose further as all I can do here is guess since I have no line of site to your setup.
Please be sure to select «Accept Solution» and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!
Joe Arseneau
016-503 SMTP Server Fail for Redirector RAP
016-503 The SMTP server name could not be resolved (though the machine tried to connect to the server).
Procedure
Perform the steps that follow:
1. Advise the customer to specify the correct SMTP server name or specify the IP address.
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.
**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner’s property.**
You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.
Toner Chip (For North America and West Europe Region):
• 106R03741 106R03744 106R03743 106R03742
• 106R03757 106R03760 106R03759 106R03758
• 106R03737 106R03740 106R03739 106R03738
Toner Chip (For South America and East Europe Region):
• 106R03749 106R03752 106R03751 106R03750
• 106R03745 106R03748 106R03747 106R03746
• 106R03765 106R03768 106R03767 106R03766
Toner Chip (For Metered Machine):
• 106R03733 106R03736 106R03735 106R03734
Drum Chip:
• 113R00780 113R00782
Сообщения об ошибке на панели управления
Многофункциональный принтер Phaser® 6180MFP
10-41
Ошибки, связанные с сетью
Сообщение
Условие/Причина/Действие
Ошибка эл. почты
Неверный SMTP
сервер
Ошибка 016-503
Нажмите ОК
SMTP-сервер не найден.
Используйте CentreWare IS для подтверждения правильности
адреса сервера.
Ошибка эл. почты
Неверный РОР3-
сервер
Ошибка 016-504
Нажмите ОК
РОР3-сервер не найден.
Используйте CentreWare IS для подтверждения правильности
адреса сервера.
Ошибка при входе в
эл.почту
Ошибка при входе на
РОР3
Ошибка 016-505
Нажмите ОК
Ошибка при входе на РОР3 сервер.
Используйте CentreWare IS для подтверждения правильности
параметров имени пользователя и пароля.
Ошибка при входе в
эл.почту
Ошибка 016-506
Нажмите ОК
Ошибка при входе на SMTP сервер.
Используйте CentreWare IS для подтверждения правильности
параметров имени пользователя и пароля.
Ошибка при входе в
эл.почту
Ошибка при входе на
SMTP
Ошибка 016-507
Нажмите ОК
Ошибка при входе на SMTP сервер.
Используйте CentreWare IS для подтверждения правильности
параметров имени пользователя и пароля.
Лимит размера эл.
собщения
Ошибка 016-985
Нажмите ОК
Лимит максимального размера файла электронной почты был
превышен.
Уменьшите разрешение сканера или размеры сканирования.
Во время работы с аппаратом могут возникать проблемы, связанные с неисправностями «железа» или ПО. И если расходные материалы можно просто заменить, то с «мозгами» нужно разбираться. Поэтому, для экономии времени и удобства, ниже представлены возможные коды ошибок (FAULT ERROR CODE), которые показывают Xerox DocuColor DC 240/250/242/252/260 и WorkCentre WC 7655/7665/7675/7755/7765/7775 при неисправности, и их значение:
002-770 ERROR — RAP Insufficient HDD capacity while processing the job template within a job.
003-318 ERROR — RAP IIT software failure.
003-319 ERROR — RAP IIT Video Driver Detection Fail.
003-320 ERROR — RAP IIT-ESS Communication Fail 1.
003-321 ERROR — RAP IIT-ESS Communication Fail 2.
003-322 ERROR — RAP IIT-ESS Communication Fail 3.
003-323 ERROR — RAP IIT-ESS Communication Fail 4.
003-324 ERROR — RAP IIT-ESS Communication Fail 5.
003-325 ERROR — RAP IIT-ESS Communication Fail 6.
003-326 ERROR — RAP IIT-ESS Communication Fail 7.
003-327 ERROR — RAP IIT-ESS Communication Fail 8.
003-328 ERROR — RAP IIT-ESS Communication Fail 9.
003-329 ERROR — RAP IIT-ESS Communication Fail 10.
003-330 ERROR — RAP IIT-ESS Communication Fail 11.
003-331 ERROR — RAP IIT-ESS Communication Fail 12.
003-332 ERROR — RAP IIT-ESS Communication Fail 13.
003-333 ERROR — RAP IIT-ESS Communication Fail 14.
003-334 ERROR — RAP IIT-ESS Communication Fail 15.
003-335 ERROR — RAP IIT-ESS Communication Fail 16.
003-336 ERROR — RAP IIT-ESS Communication Fail 17.
003-337 ERROR — RAP IIT-ESS Communication Fail 18.
003-338 ERROR — RAP IIT-ESS Communication Fail 19.
003-339 ERROR — RAP IIT-ESS Communication Fail 20.
003-340 ERROR — RAP IIT-ESS Communication Fail 21.
003-341 ERROR — RAP IIT-ESS Communication Fail 22.
003-342 ERROR — RAP IIT-ESS Communication Fail 23.
003-343 ERROR — RAP IIT-ESS Communication Fail 24.
003-344 ERROR — RAP Power on hotline failure.
003-345 ERROR — RAP X PIO Unmatch Fail 1.
003-346 ERROR — RAP X PIO Unmatch Fail 2.
003-750 ERROR — RAP Book Duplex-Insufficient Docs.
003-751 ERROR — RAP Under PANTHER Capacity (Scan).
003-752 ERROR — RAP This status code is displayed if 600dpi cannot be scanned (DADF).
003-753 ERROR — RAP This status code is displayed if over 300dpi cannot be scanned (DADF).
003-754 ERROR — RAP S2X Recoverable Error.
003-755 ERROR — RAP S2X Command Error.
003-757 ERROR — RAP This status code is displayed if over 400dpi cannot be scanned (DADF).
003-760 ERROR — RAP Scan Settings Error.
003-761 ERROR — RAP Incorrect Paper Tray Size.
003-763 ERROR — RAP Adjustment Chart Not Found.
003-764 ERROR — RAP Adjustment Chart Not Found.
003-780 ERROR — RAP Scan Image Compression Error.
003-795 ERROR — RAP AMS Limit Error.
003-940 ERROR — RAP DAM Memory is insufficient.
003-942 ERROR — RAP Document Size Error.
003-944 ERROR — RAP Image Repeat Count Fail.
003-946 ERROR — RAP Copy Vertical/Horizontal Difference (APS).
003-947 ERROR — RAP Replaced Original Count Error.
003-948 ERROR — RAP Replaced Original Mismatch.
003-952 ERROR — RAP Return Documents Color mismatch.
003-955 ERROR — RAP Documents Size Exchange Error.
003-956 ERROR — RAP Documents Size Unknown Error.
003-963 ERROR — RAP No APS Object Tray.
003-965 ERROR — RAP ATS/APS No Paper. There is no paper in the trays that can be selected with APS.
003-966 ERROR — RAP AATS/APS No Destination Error.
003-968 ERROR — RAP Punch Position Error.
003-969 ERROR — RAP Punch Size Error.
003-972 ERROR — RAP Maximum Stored Page Over Flow.
003-973 ERROR — RAP Every Direction Difference.
003-974 ERROR — RAP Next Original Specification.
003-977 ERROR — RAP Document Miss Match (Multi Scan).
003-978 ERROR — RAP Color Document Mismatch (Multi Scan).
003-980 ERROR — RAP Staple Position Error.
003-981 ERROR — RAP Staple Size Error.
003-982 ERROR — RAP IITsc HDD Access Error.
005-121 ERROR — RAP DADF Feed Sensor ON Jam.
005-122 ERROR — RAP DADF Simplex/Side 1 Pre Reg Sensor ON Jam.
005-123 ERROR — RAP DADF Simplex/Side 1 Reg Sensor ON Jam.
005-124 ERROR — RAP DADF Lead Reg Sensor ON Jam.
005-125 ERROR — RAP DADF Reg Sensor OFF Jam.
005-126 ERROR — RAP DADF Out Sensor ON Jam.
005-127 ERROR — RAP DADF Out Sensor OFF Jam.
005-128 ERROR — RAP DADF Exit Sensor 1 ON Jam (Simplex Mode).
005-129 ERROR — RAP DADF Exit Sensor 1 OFF Jam (Simplex Mode).
005-130 ERROR — RAP DADF Invert Sensor ON Jam (Duplex Mode).
005-131 ERROR — RAP DADF Invert Sensor On Jam (Inverting).
005-132 ERROR — RAP DADF Invert SNR on Jam 2.
005-133 ERROR — RAP DADF Invert Sensor OFF Jam.
005-134 ERROR — RAP DADF Invert SNR off Jam (Inv).
005-135 ERROR — RAP DADF Pre Reg Sensor ON Jam (Invert).
005-136 ERROR — ERROR — RAP DADF Reg Sensor ON Jam (Invert).
005-137 ERROR — RAP DADF Exit Sensor 2 ON Jam.
005-138 ERROR — RAP DADF Exit Sensor 1 ON Jam.
005-139 ERROR — RAP DADF Invert SNR off Jam.
005-141 ERROR — RAP DADF Feed Sensor OFF Jam.
005-142 ERROR — RAP DADF Exit Sensor 1 OFF Jam (Duplex Mode).
005-143 ERROR — RAP DADF Exit Sensor 2 OFF Jam.
005-144 ERROR — RAP DADF Too First Pre Reg Sensor ON Jam.
005-145 ERROR — RAP DADF Reg Sensor Off Jam (Invert).
005-146 ERROR — RAP DADF Pre Reg Sensor Off Jam.
005-147 ERROR — RAP DADF Pre Reg Sensor Off Jam (Invert).
005-150 ERROR — RAP DADF Feed Sensor OFF Jam (Perforated Original Mode).
005-151 ERROR — RAP DADF Pre Reg Sensor OFF Jam (Perforated Original Mode).
005-152 ERROR — RAP DADF Reg Sensor OFF Jam (Perforated Original Mode).
005-153 ERROR — RAP DADF Reg Sensor OFF Jam (Perforated Original Mode).
005-154 ERROR — RAP DADF Out Sensor OFF Jam (Perforated Original Mode).
005-155 ERROR — RAP DADF Exit Sensor 1 OFF Jam (Perforated Original Mode) (Simplex).
005-156 ERROR — RAP DADF Exit Sensor 1 OFF Jam (Perforated Original Mode) (Duplex).
005-157 ERROR — RAP DADF Invert Sensor OFF Jam (Perforated Original Mode).
005-158 ERROR — RAP DADF Exit Sensor 2 OFF Jam (Perforated Original Mode).
005-160 ERROR — RAP DADF Tray Lift Up Fail (Document Set) (Within Job).
005-190 ERROR — RAP DADF Feed Motor Logic Jam.
005-194 ERROR — RAP Size Mismatch Jam on Slow Scan Mix Size.
005-195 ERROR — RAP Size Mismatch Jam on No Mix Size.
005-196 ERROR — RAP Size Mismatch Jam on No Mix Size.
005-197 ERROR — RAP Prohibit Combine Size Jam.
005-198 ERROR — RAP Too Short Size Jam.
005-199 ERROR — RAP Too Long Size Jam.
005-275 ERROR — RAP DADF RAM Fail.
005-280 ERROR — RAP DADF EEPROM Fail.
005-282 ERROR — RAP DADF Tray Lift Up Fail (No Document).
005-283 ERROR — RAP DADF Stack Height Sensor Logic Fail.
005-284 ERROR — RAP DADF APS Sensor Logic Fail.
005-285 ERROR — RAP DADF Nudger Lift Up Fail.
005-286 ERROR — RAP DADF Feed Out Sensor Fail.
005-303 ERROR — RAP DADF Tray Interlock is open.
005-304 ERROR — RAP Platen Interlock Open.
005-305 ERROR — RAP DADF Feeder Cover Interlock Open (Run).
005-306 ERROR — RAP DADF Tray Interlock Open (Run).
005-308 ERROR — RAP The DADF L/H Cover Interlock is open.
005-309 ERROR — RAP DADF L/H Cover Interlock Open (Run).
005-906 ERROR — RAP DADF Feed Sensor Static Jam.
005-907 ERROR — RAP DADF Pre Reg Sensor Static Jam.
005-908 ERROR — RAP DADF Reg Sensor Static Jam.
005-909 ERROR — RAP DADF Lead Reg Sensor Static Jam..
005-910 ERROR — RAP DADF Out Sensor Static Jam.
005-911 ERROR — RAP DADF Exit Sensor 1 Static Jam.
005-912 ERROR — RAP DADF Exit Sensor 2 Static Jam.
005-913 ERROR — RAP DADF Invert Sensor Static Jam.
005-914 ERROR — RAP DADF No. 1/2/3 APS Sensor Static Jam.
005-915 ERROR — RAP DADF No. 1 APS Sensor Static Jam.
005-916 ERROR — RAP DADF No. 2 APS Sensor Static Jam.
005-917 ERROR — RAP DADF No. 3 APS Sensor Static Jam.
005-918 ERROR — RAP DADF Invert Sensor 2 Static Jam.
005-919 ERROR — RAP DADF Tray Lift Up Fail (Document Set).
005-940 ERROR — RAP DADF No Original Fail.
005-941 ERROR — RAP DADF Not Enough Document.
005-942 ERROR — RAP DADF Tray Stack Over Fail.
010-311 ERROR — RAP Fuser Heat Roll STS-1 Disconnection Fail. It was detected that fuser heat roll STS-1 disconnected.
010-319 ERROR — RAP Fuser NC Sensor Differential Amp Fail.
010-320 ERROR — RAP Heat Roll Over Heat Fail.
010-321 ERROR — RAP Fuser Nip Fail.
010-322 ERROR — RAP Fuser NC Center Sensor Disconnection Fail. (Fuser Temperature Sensor Fail).
010-323 ERROR — RAP Fuser Rear Sensor Disconnection Fail. (Fuser Temperature Sensor Fail).
010-324 ERROR — RAP Fuser NVM Fail.
010-326 ERROR — RAP Wait Heat Roll Fuser On Time Fail.
010-327 ERROR — RAP Standby Heat Roll Fuser On Time Fail.
010-330 ERROR — RAP Fuser Motor Fail.
010-420 ERROR — RAP Fuser Assembly Life Near End.
010-421 ERROR — RAP Fuser Assembly Life End.
012-112 ERROR — RAP Finisher Interface Entrance Sensor ON.
012-113 ERROR — RAP Booklet In Sensor ON Jam.
012-114 ERROR — RAP Booklet In Sensor OFF Jam.
012-115 ERROR — RAP Booklet Folder Roll Exit Sensor ON Jam.
012-125 ERROR — RAP Gate Sensor ON JAM: Finisher.
012-132 ERROR — RAP Finisher Transport Entrance Sensor ON Jam (Long).
012-142 ERROR — RAP Buffer Path Sensor ON Jam A.
012-151 ERROR — RAP Compile Exit Sensor OFF Jam.
012-152 ERROR — RAP Compile Exit Sensor ON Jam A.
012-161 ERROR — RAP Set Eject Jam.
012-162 ERROR — RAP Finisher Interface EXIT. Sensor ON Jam.
012-171 ERROR — RAP Top Tray Exit Sensor ON Jam A.
012-172 ERROR — RAP Top Tray Exit Sensor OFF Jam A.
012-180 ERROR — RAP Booklet Folder Roll Exit Sensor OFF Jam.
012-211 ERROR — RAP Stacker Tray Fail.
012-212 ERROR — RAP Stacker Tray Upper Limit Fail.
012-213 ERROR — RAP Stacker Tray Lower Limit Fail.
012-221 ERROR — RAP Tamper Home Sensor ON Fail.
012-223 ERROR — RAP Tamper Home Sensor OFF Fail.
012-224 ERROR — RAP Rear Tamper Home Sensor OFF Fail.
012-225 ERROR — RAP Booklet Tamper F Home Sensor ON Fail.
012-226 ERROR — RAP Booklet Tamper F Home Sensor OFF Fail.
012-227 ERROR — RAP Booklet End Guide Home Sensor OFF Fail.
012-228 ERROR — RAP Booklet End Guide Home Sensor ON Fail.
012-229 ERROR — RAP Booklet Tamper R Home Sensor ON Fail.
012-230 ERROR — RAP Booklet Tamper R Home Sensor OFF Fail.
012-243 ERROR — RAP Booklet Knife Home Sensor ON Fail.
012-246 ERROR — RAP Booklet Stapler Fail.
012-247 ERROR — RAP Side Regi Sensor OFF Fail.
012-260 ERROR — RAP Eject Clamp Up Sensor ON Fail.
012-261 ERROR — RAP Booklet Knife Folding SNR Fail.
012-263 ERROR — RAP Finisher Rear Tamper Home Sensor ON.
012-264 ERROR — RAP Booklet Drawer Broken Fail.
012-265 ERROR — RAP Booklet Knife Home Sensor OFF Fail.
012-266 ERROR — RAP Booklet Compiler No Paper Sensor Fail.
012-270 ERROR — RAP Top Offset Home Sensor ON Fail: Finisher.
012-271 ERROR — RAP Top Offset Home Sensor OFF Fail: Finisher.
012-282 ERROR — RAP Eject Clamp Up Sensor OFF Fail.
012-283 ERROR — RAP Finisher Set Clamp Home Sensor ON Fail.
012-284 ERROR — RAP Finisher Set Clamp Home Sensor OFF Fail.
012-291 ERROR — RAP Stapler Fail.
012-295 ERROR — RAP Finisher Stapler Move Sensor On Fail.
012-296 ERROR — RAP Finisher Stapler Move Sensor OFF Fail.
012-300 ERROR — RAP Finisher Eject Cover Open (Compiler Cover).
012-302 ERROR — RAP Finisher Front Door Interlock Open.
012-307 ERROR — RAP Booklet Drawer Set Fail.
012-320 ERROR — RAP Punch Home Sensor ON Fail.
012-321 ERROR — RAP Punch Home Sensor OFF Fail.
012-322 ERROR — RAP Puncher Move Home Sensor OFF Fail.
012-323 ERROR — RAP Puncher Move Home Sensor On Fail.
012-325 ERROR — RAP Side Regi Home Sensor On Fail.
012-330 ERROR — RAP Decurler Cam Home Sensor OFF Fail.
012-332 ERROR — RAP Decurler Cam Home Sensor ON Fail.
012-334 ERROR — RAP Download Mode Fail.
012-335 ERROR — RAP Booklet Sub CPU Communication Fail.
012-900 ERROR — RAP Buffer Path Sensor Static Jam.
012-901 ERROR — RAP Finisher Paper Remains at H-Transport Entrance.
012-902 ERROR — RAP Finisher Paper Remains H-Transport Exit.
012-903 ERROR — RAP Compile Exit Sensor Static Jam.
012-905 ERROR — RAP Compile Tray No Paper Sensor Static Jam.
012-907 ERROR — RAP Top Tray Exit Sensor Static Jam.
012-920 ERROR — RAP Gate Sensor static JAM (to Top Tray) A: Finisher.
012-932 ERROR — RAP Gate SNR static JAM (to Stacker Tray) A.
012-934 ERROR — RAP Gate SNR static JAM (to Stacker Tray) C.
012-935 ERROR — RAP Finisher Paper Remains at Transport Entrance Sensor.
012-936 ERROR — RAP Paper Remain at Booklet In SNR A.
012-949 ERROR — RAP Finisher Punch DustBox Miss Set.
013-902 ERROR — RAP Booklet Compile No Paper Sensor Static Jam.
013-903 ERROR — RAP Booklet Folder Roll Exit Sensor Static Jam.
016-210 ERROR — RAP Software Option Fail (HDD Not Exist).
016-211 ERROR — RAP Software Option Fail (System Memory Low Volume).
016-212 ERROR — RAP SW Option Fail (Page Memory Low).
016-213 ERROR — RAP SW Option Fail (Printer CARD Not Exist).
016-215 ERROR — RAP SW Option Fail (JPEG Board Not Exist).
016-216 ERROR — RAP SW Option Fail (Ext Memory Not Exist).
016-217 ERROR — RAP SW Option Fail (Controller ROM not Printer kit).
016-218 ERROR — RAP Because PS Kit is not installed, XDOD functions cannot be fulfilled.
016-219 ERROR — RAP License is required (Printer Kit).
016-220 ERROR — RAP S2X Unrecoverable Error.
016-221 ERROR — RAP S2X Communication Error.
016-222 ERROR — RAP S2X Self-Diag Error.
016-223 ERROR — RAP SS2X SDRAM Error.
016-224 ERROR — RAP S2X PCI Reg Error.
016-225 ERROR — RAP S2X ROM CheckSum Error.
016-226 ERROR — RAP S2X IIT Connection Error.
016-227 ERROR — RAP S2X DDR Error.
016-228 ERROR — RAP S2X Image Processing Error.
016-229 ERROR — RAP SW Option Fail (FCW-UI Not Exist).
016-311 ERROR — RAP The scanner was not detected.
016-315 ERROR — RAP NIIT Interface Fail.
016-316 ERROR — RAP Page Memory Not Detected.
016-317 ERROR — RAP Page Memory Broken-Standard.
016-318 ERROR — RAP Page Memory Broken-Option.
016-320 ERROR — RAP A fatal error with doc conversion software was detected.
016-322 ERROR — RAP JBA Account Full.
016-450 ERROR — RAP SMB Host Name Duplicated.
016-454 ERROR — RAP DNS Renewal Failure of Dynamic.
016-455 ERROR — RAP SNTP Server Time Out.
016-456 ERROR — RAP SNTP Time Asynchronous.
016-503 ERROR — RAP SMTP Server Address Resolution Fail.
016-504 ERROR — RAP POP Server Address Resolution Fail.
016-505 ERROR — RAP POP Authentication Fail.
016-600 ERROR — RAP KO Authentication Locked.
016-601 ERROR — RAP Illegal Access Detection.
016-647 ERROR — RAP With APS selected or with APS set up, there were no trays loaded with paper sizes for Auto Paper Selection.
016-648 ERROR — RAP Job with Booklet selected was discontinued because it had a cover with an image, a divider, or a blank page.
016-701 ERROR — RAP Out of ART EX Memory.
016-702 ERROR — RAP Out of Page Buffer.
016-703 ERROR — RAP Email to Invalid Box.
016-704 ERROR — RAP Mailbox is Full.
016-705 ERROR — RAP Secure Print Fail.
016-706 ERROR — RAP Max. User Number Exceeded.
016-707 ERROR — RAP Sample Print Fail.
016-708 ERROR — RAP HD Full by Annotation/Watermark Image.
016-709 ERROR — RAP ART EX Command Error.
016-710 ERROR — RAP Delayed Print Fail.
016-711 ERROR — RAP Tried to send data whose size is over the system data upper limit.
016-712 ERROR — RAP Under PANTHER Capacity (I-Formatter).
016-713 ERROR — RAP Security Box Password Error.
016-714 ERROR — RAP Security Box is not Enabled.
016-716 ERROR — RAP TIFF Data Overflow.
016-718 ERROR — RAP Out of PCL6 Memory.
016-719 ERROR — RAP Out of PCL Memory.
016-720 ERROR — RAP PCL Command Error.
016-721 ERROR — RAP Other Error.
016-722 ERROR — RAP Job Cancel by Staple Position NG.
016-723 ERROR — RAP Job Cancel by Punch Position NG.
016-724 ERROR — RAP Complex Position Error of Staple and Punch.
016-726 ERROR — RAP PDL Auto Switch Fail.
016-728 ERROR — RAP Unsupported TIFF Data.
016-729 ERROR — RAP TIFF Data Size too Big.
016-730 ERROR — RAP Unsupported ART Command.
016-731 ERROR — RAP Invalid TIFF Data.
016-732 ERROR — RAP Form Not Registered.
016-733 ERROR — RAP Destination Address Resolution Error.
016-734 ERROR — RAP Simple Transmission report invocation error.
016-735 ERROR — RAP Updating Job Template.
016-736 ERROR — RAP Remote directory lock error. Lock directory creation failed.
016-737 ERROR — RAP Remote lock directory remove error.
016-738 ERROR — RAP PS Booklet Print Output Paper Size is illegal.
016-739 ERROR — RAP Mismatch between PS Booklet Doc and Output Paper.
016-740 ERROR — RAP PS Booklet Output Tray is incorrect.
016-746 ERROR — RAP Unsupported PDF File.
016-748 ERROR — RAP HD Full.
016-749 ERROR — RAP JCL Syntax Error.
016-751 ERROR — RAP PDF Error.
016-752 ERROR — RAP PDF Short of Memory.
016-753 ERROR — RAP PDF Password Mismatched.
016-754 ERROR — RAP PDF LZW Not Installed.
016-755 ERROR — RAP PDF Print Prohibited.
016-756 ERROR — RAP Auditron-Prohibit Service.
016-757 ERROR — RAP Auditron-Invalid User.
016-758 ERROR — RAP Auditron-Disabled Function.
016-759 ERROR — RAP Auditron-Reached Limit.
016-760 ERROR — RAP PS Decompose Failure.
016-761 ERROR — RAP FIFO Empty.
016-762 ERROR — RAP Print LANG Not Installed.
016-764 ERROR — RAP SMTP Server Connect Error.
016-765 ERROR — RAP SMTP Server HD Full.
016-766 ERROR — RAP SMTP Server File System Error.
016-767 ERROR — RAP Invalid E-mail Address.
016-768 ERROR — RAP Invalid Sender Address.
016-769 ERROR — RAP SMTP Server Unsupported DSN.
016-771 ERROR — RAP Scan Data Repository ERR.
016-772 ERROR — RAP Scan Data Repository ERR.
016-773 ERROR — RAP Invalid IP Address.
016-774 ERROR — RAP HD Full-Compression Convert.
016-775 ERROR — RAP HD Full-Image Convert.
016-776 ERROR — RAP Image Convert ERR.
016-777 ERROR — RAP HD Access ERR-Image Convert.
016-778 ERROR — RAP HD Full-Scan Image Convert.
016-779 ERROR — RAP Scan Image Conversion Error.
016-780 ERROR — RAP HD Access ERR-Image Convert.
016-781 ERROR — RAP Scan Server Connect ERR.
016-782 ERROR — RAP Scan Server Login ERR.
016-783 ERROR — RAP Invalid Server Path.
016-784 ERROR — RAP Server Write ERR.
016-785 ERROR — RAP Server HD Full.
016-786 ERROR — RAP HD Full-Scan Write ERR.
016-787 ERROR — RAP Invalid Server IP ADD.
016-788 ERROR — RAP Retrieve to Browser Failed.
016-789 ERROR — RAP HD Full-Job Memory.
016-791 ERROR — RAP File Retrieve Fail.
016-792 ERROR — RAP Specified Job Not Found.
016-793 ERROR — RAP MF I/O HD Full.
016-794 ERROR — RAP Media Reader: Media No Insert.
016-795 ERROR — RAP Media Reader: Format Error.
016-796 ERROR — RAP Document insert operation error.
016-797 ERROR — RAP Media Reader: Image File Read Error.
016-798 ERROR — RAP No Trust Marking Option.
016-799 ERROR — RAP Print Instruction Fail.
016-940 ERROR — RAP With Duplex Output selected, a size difference between side 1 and side 2 was detected.
016-941 ERROR — RAP With Booklet selected, mixed-in-size/orientation pages with images were detected.
016-942 ERROR — RAP After a duplexed page was deleted, a size difference between side 1 and side 2 was detected.
016-943 ERROR — RAP After a document or divider was inserted, a size difference between side 1 and side 2 was detected.
016-944 ERROR — RAP Documents were merged, including the cover with an image, or a document with a divider.
016-945 ERROR — RAP A document unavailable for duplex print was inserted after a document available for Duplex was inserted.
016-946 ERROR — RAP A document or a divider was inserted after the cover or divider page.
016-949 ERROR — RAP The user inserted a documnet different in size/orientation from the page to be processed.
016-981 ERROR — RAP A failure in access to HDD.
016-982 ERROR — RAP HDD Access Error 2.
016-985 ERROR — RAP Data Size Over Flow (Scan to Email).
024-340 ERROR — RAP IOT-ESS Communication Failure 1.
024-341 ERROR — RAP IOT-ESS Communication Failure 2.
024-342 ERROR — RAP IOT-ESS Communication Failure 3.
024-343 ERROR — RAP IOT-ESS Communication Failure 4.
024-345 ERROR — RAP IOT-ESS Communication Failure 5.
024-346 ERROR — RAP IOT-ESS Communication Failure 6.
024-347 ERROR — RAP IOT-ESS Communication Failure 7.
024-348 ERROR — RAP IOT-ESS Communication Failure 8.
024-349 ERROR — RAP IOT-ESS Communication Failure 9.
024-350 ERROR — RAP IOT-ESS Communication Failure 10.
024-351 ERROR — RAP IOT-ESS Communication Failure 11.
024-352 ERROR — RAP IOT-ESS Communication Failure 12.
024-353 ERROR — RAP IOT-ESS Communication Failure 13.
024-354 ERROR — RAP IOT-ESS Communication Failure 14.
024-355 ERROR — RAP IOT-ESS Communication Failure 15.
024-356 ERROR — RAP IOT-ESS Communication Failure 16.
024-357 ERROR — RAP IOT-ESS Communication Failure 17.
024-358 ERROR — RAP IOT-ESS Communication Failure 18.
024-359 ERROR — RAP IOT-ESS Communication Failure 19.
024-360 ERROR — RAP IOT-ESS Initialization Failure.
024-361 ERROR — RAP Invalid IOT PaperSizeGroup Information.
024-362 ERROR — RAP Page Sync Illegal Start.
024-363 ERROR — RAP Page Sync Illegal Stop.
024-364 ERROR — RAP DMA Transfer Failure.
024-365 ERROR — RAP Overflow on the Loop Back Write.
024-366 ERROR — RAP JBIG Library Other Failure.
024-367 ERROR — RAP Decompress Other Failure.
024-368 ERROR — RAP PCI Error.
024-370 ERROR — RAP Marker Code Detect Failure.
024-371 ERROR — RAP IOT-ESS Communication Failure 21.
024-372 ERROR — RAP IOT-ESS Communication Failure 22.
024-373 ERROR — RAP IOT-ESS Communication Failure 23.
024-374 ERROR — RAP Regi Con PLL Parameter Failure.
024-375 ERROR — RAP IOT-ESS Communication Failure 24.
024-600 ERROR — RAP Billing master counter repair.
024-601 ERROR — RAP Billing backup counter #1 repair.
024-602 ERROR — RAP Billing backup counter #2 repair.
024-603 ERROR — RAP SWKey master counter repair.
024-604 ERROR — RAP SWKey backup counter #1 repair.
024-605 ERROR — RAP SWKey backup counter #2 repair.
024-606 ERROR — RAP Production Number/Serial Number Failure.
024-746 ERROR — RAP Selected Paper Tray Parameter Mismatch.
024-747 ERROR — RAP Print Instruction Failure.
024-910 ERROR — RAP Tray 1 Size Mismatch.
024-911 ERROR — RAP Tray 2 Size Mismatch.
024-912 ERROR — RAP Tray 3 Size Mismatch.
024-913 ERROR — RAP Tray 4 Size Mismatch.
024-914 ERROR — RAP Tray 6 Size Mismatch.
024-915 ERROR — RAP Tray 7 Size Mismatch.
024-917 ERROR — RAP Stacker Tray Staple Set Over Count.
024-919 ERROR — RAP Face UP Tray Close.
024-920 ERROR — RAP Face Down Tray 1 Paper FULL.
024-922 ERROR — RAP Face Down Tray 2 Paper FULL.
024-923 ERROR — RAP Operation Yellow Toner Empty.
024-924 ERROR — RAP Operation Magenta Toner Empty.
024-925 ERROR — RAP Operation Cyan Toner Empty.
024-926 ERROR — RAP Punch Dust Box Missing Set.
024-927 ERROR — RAP Offset Catch Tray Full Stack.
024-930 ERROR — RAP Stacker Tray Full (Small Size Full).
024-934 ERROR — RAP Paper type mismatch.
024-935 ERROR — RAP Tray 1 Paper Mismatch.
024-936 ERROR — RAP Tray 2 Paper Mismatch.
024-937 ERROR — RAP Tray 3 Paper Mismatch.
024-938 ERROR — RAP OHP kind Mismatch at Tray 4 (Not White Frame OHP).
024-939 ERROR — RAP Transparency type mismatch (No white border).
024-940 ERROR — RAP Folder Tray Out of Place.
024-941 ERROR — RAP Folder Tray Full Stack.
024-942 ERROR — RAP Booklet Sheets Over Count.
024-943 ERROR — RAP Booklet Low Staple.
024-945 ERROR — RAP Booklet Full Stack.
024-946 ERROR — RAP Tray 1 Not In Position.
024-947 ERROR — RAP Tray 2 Not In Position.
024-948 ERROR — RAP Tray 3 Not In Position.
024-949 ERROR — RAP Tray 4 Not In Position.
024-950 ERROR — RAP Tray 1 No Paper.
024-951 ERROR — RAP Tray 2 No Paper.
024-952 ERROR — RAP Tray 3 No Paper.
024-953 ERROR — RAP Tray 4 No Paper.
024-954 ERROR — RAP MSI No Paper.
024-955 ERROR — RAP Tray 6 No Paper.
024-956 ERROR — RAP Tray 7 No Paper.
024-957 ERROR — RAP Interposer No Paper.
024-958 ERROR — RAP MSI Size Mismatch.
024-959 ERROR — RAP Tray 1 Paper Size Mismatch.
024-960 ERROR — RAP Tray 2 Paper Size Mismatch.
024-961 ERROR — RAP Tray 3 Paper Size Mismatch.
024-962 ERROR — RAP Tray 4 Paper Size Mismatch.
024-965 ERROR — RAP ATS/APS No Paper.
024-966 ERROR — RAP ATS/APS No Destination Error.
024-967 ERROR — RAP Different Width Mix Paper Detect (Staple Job).
024-968 ERROR — RAP Stapler/Punch Batting.
024-969 ERROR — RAP Different Width Mix Punch.
024-970 ERROR — RAP Tray 6 Not In Position.
024-971 ERROR — RAP Tray 7 Not In Position.
024-972 ERROR — RAP Tray 6 Paper Size Mismatch.
024-973 ERROR — RAP Tray 7 Paper Size Mismatch.
024-974 ERROR — RAP Interposer Tray Size Mismatch.
024-975 ERROR — RAP Booklet Sheets Over Count (Not Field Attachment).
024-976 ERROR — RAP Finisher Staple Status incorrect.
024-977 ERROR — RAP Stapler Feed Ready Failure.
024-978 ERROR — RAP Booklet Stapler incorrect.
024-979 ERROR — RAP Stapler Near Empty.
024-980 ERROR — RAP Finisher Stacker Tray Full.
024-981 ERROR — RAP Finisher Top Tray Full.
024-982 ERROR — RAP Stacker Lower Safety Warning.
024-983 ERROR — RAP Booklet Tray Full.
024-984 ERROR — RAP Booklet Low Staple F.
024-985 ERROR — RAP SMH Stop Check.
024-987 ERROR — RAP Envelope Folder Tray Full.
024-988 ERROR — RAP Envelope Folder Tray Set Failure.
024-989 ERROR — RAP Booklet Low Staple R.
024-990 ERROR — RAP Punch Dust Full.
025-596 ERROR — RAP Diag HDD Failure 1.
025-597 ERROR — RAP Diag HDD Failure 2.
027-452 ERROR — RAP Duplicate IP address.
027-500 ERROR — RAP SMTP Server Address Resolution Failure.
027-501 ERROR — RAP POP Server Address Resolution Failure.
027-502 ERROR — RAP POP Authentication Failure.
027-700 ERROR — RAP Media Failure.
027-701 ERROR — RAP Media Not Found.
027-702 ERROR — RAP Media Data Not Found / Not Supported.
027-703 ERROR — RAP Media Reader Failure / Disconnected.
027-706 ERROR — RAP Certificate not found.
027-707 ERROR — RAP Certificate expired.
027-708 ERROR — RAP Certificate untrusted.
027-709 ERROR — RAP Certificate revoked.
027-710 ERROR — RAP S/MIME mail was disabled.
027-711 ERROR — RAP S/MIME mail sender certificate not found.
027-712 ERROR — RAP S/MIME mail sender certificate not valid.
027-713 ERROR — RAP S/MIME mail was altered.
027-714 ERROR — RAP S/MIME mail sender impersonation.
027-715 ERROR — RAP S/MIME mail certificate not supported.
027-716 ERROR — RAP No-Signed mail receipt was rejected.
027-720 ERROR — RAP Ext Srv. Host Not Found. A server specified for a remote application was not found, or DNS resolution was not possible.
027-721 ERROR — RAP Ext Srv. Not Found.
027-722 ERROR — RAP Ext Srv. Timeout Failure.
027-723 ERROR — RAP Ext Srv. Authentication Failure.
027-724 ERROR — RAP Ext Srv. Access Failure.
027-725 ERROR — RAP Ext Srv. Operation Failure.
027-726 ERROR — RAP Ext Srv. Unknown State.
027-727 ERROR — RAP Ext Srv. Req Invalid Parameters.
027-728 ERROR — RAP Ext Srv. Required File Exceeded.
027-737 ERROR — RAP Template Server Read Error.
027-739 ERROR — RAP Invalid Template Server Path.
027-740 ERROR — RAP Template Server Login Error.
027-741 ERROR — RAP Template Server Connect Failure.
027-742 ERROR — RAP HD File System Full.
027-743 ERROR — RAP Template Server Install Error.
027-744 ERROR — RAP Template Server ADD Error.
027-745 ERROR — RAP Template Server ADD Error.
027-746 ERROR — RAP Job Template Pool Server Not Ready.
027-751 ERROR — RAP Job Template Analysis Error.
027-752 ERROR — RAP Must User un Inputting.
027-753 ERROR — RAP Job Flow Service Request Disabled.
027-760 ERROR — RAP XJT Command Failure.
027-770 ERROR — RAP PDL Error.
027-771 ERROR — RAP DFE Disk Full.
027-796 ERROR — RAP Email Not Printed.
027-797 ERROR — RAP Invalid Output Destination.
042-313 ERROR — RAP Rear Cooling Fan Failure.
042-320 ERROR — RAP Yellow Drum Motor Drive Failure.
042-321 ERROR — RAP Magenta Drum Motor Drive Failure.
042-322 ERROR — RAP Cyan Drum Motor Drive Failure.
042-323 ERROR — RAP Black Drum Motor Drive Failure.
042-324 ERROR — RAP IBT Drive Motor Failure.
042-325 ERROR — RAP Main Motor Failure.
042-326 ERROR — RAP Belt Home Position too long.
042-327 ERROR — RAP Belt Position Failure.
042-328 ERROR — RAP Belt Edge Sensor Failure.
042-330 ERROR — RAP Fuser Exhaust Fan Failure.
042-331 ERROR — RAP Blower Motor Fan Failure.
042-600 ERROR — RAP Belt Walk Failure.
042-601 ERROR — RAP Belt Edge Learn Failure.
042-602 ERROR — RAP Belt Edge Check Failure.
042-603 ERROR — RAP Suction Filter Life End Failure.
045-310 ERROR — RAP Image Ready NG.
045-311 ERROR — RAP Controller Comm Failure.
045-312 ERROR — RAP Driver Connect Failure.
047-210 ERROR — RAP OCT Offset Failure.
047-310 ERROR — RAP MCU-Finisher Communication Failure.
061-310 ERROR — RAP Clapper 1 Failure.
061-311 ERROR — RAP Clapper 2 Failure.
061-313 ERROR — RAP SOS Long Failure Magenta.
061-315 ERROR — RAP SOS Long Failure Black.
061-317 ERROR — RAP SOS Short Failure.
061-319 ERROR — RAP SOS Short Failure Black.
061-320 ERROR — RAP Polygon Motor Failure.
061-321 ERROR — RAP ROS Motor Failure.
You are here: Home / error code / Xerox Phaser 6020 error and solving error codes
– Compatible Printer model: Xerox Phaser 6020
– Xerox Phaser 6020 Error Codes with quick guides:
- Code: 005-121
- Description: ADF Jam, Open ADF Cover and Clear Jam
- Causes: • IP Board, PL7.1.9 • ADF Assembly, PL8.1.1 • ADF Cover, PL8.1.3 • ADF Separator Pad, PL8.1.4
- Troubleshooting Guides: 1. Is the ADF closed against the document glass completely? Go to step 2. Close the ADF completely and go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Reseat P/J1, P/J6, and P/J16 on the IP Board. Does the error persist? Go to step 4. Complete. 4. Does the ADF feed the document? Go to step 5. Go to step 7. 5. Open the ADF Cover and check the document path. Is there foreign substance on the document path? Remove the foreign substance. Go to step 6. Go to step 7. 6. Does the error persist? Go to step 7. Complete. 7. Clean the ADF feed rollers. Do the feed rollers rotate smoothly? Go to step 8. Replace the ADF. 8. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Replace the ADF Cover and ADF Separator Pad. Complete.
- Code: 005-301
- Description: ADF Cover Open
- Causes: • IP Board, PL7.1.9 • ADF Assembly, PL8.1.1
- Troubleshooting Guides: 1. Is the ADF Cover completely closed? Go to step 3. Close the ADF cover and go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Is the ADF Cover damaged? Replace the ADF Cover Go to step 4. Go to step 5. 4. Does the error persist? Go to step 5. Complete. 5. Reseat P/J1, P/J6, and P/J16 on the IP Board. Does the error persist? Go to step 6. Complete. 6. Replace the ADF. Does the error persist? Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Complete.
- Code: 009-95x
- Description: CRUM Error The Toner Cartridge CRUM communication error is detected.
- Causes: • HARNESS ASSY DCKR PL4.1.2 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Are the Toner Cartridges installed in the printer Xerox Toner Cartridges? Go to step 2. The customer will need to replace all non-Xerox cartridges with Genuine Xerox cartridges. 2. Inspect the contacts on the CRUM connectors. Are any bent or broken? Repair of replace the connector. Go to Step 3. 3. Disconnect P/J13 on the MCU Board and unlace the harness. Inspect the harness for damage. Is the harness damaged? Repair the harness, then go to step 4. Go to step 4. 4. Disconnect P/J13 on the PWBA MCU. Is the voltage across ground to P/J13-3 on the MCU Board approximately +3.3 VDC? Repair the Harness Assembly DCKR. Go to step 5. 5. Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 010-397
- Description: Fuser Failure The operation error of Fuser (Temperature anomaly error etc.) is detected.
- Causes: • Fuser, PL5.1.1 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat the Fuser and cycle system power. Does the error persist? WARNING: Do not touch the fuser while it is hot. Go to step 2. Complete. 2. Check these connections 1. MCU Board P/J26 and P/J18. 2. LVPS P/J201. Are the connectors secure? Go to step 3. Secure the connectors. 3. Check the Fuser harness. 1. Remove the Fuser. 2. Disconnect P/J26 and P/J18 from the MCU Board and P/J201 from the LVPS. Is the harness damaged? Repair the harness. Go to step 4. 4. Replace the Fuser. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 016-315
- Description: IP Board to IIT Communication Error An error occurred between the IIT and the Controller.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • LED Driver Board, PL7.1.5
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the LED Driver Board. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 016-317
- Description: ESS ROM Main Check Fail 016-317: The standard Page Memory is corrupted.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • LED Driver Board, PL7.1.5
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the LED Driver Board. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 016-372
- Description: DRAM Memory Allocation Fail Fax memory allocation error is detected.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 016-500, 016-501, 016-502
- Description: Firmware Errors The firmware download to the printer failed. • 016-500: Erase Flash Err Restart Printer <Erase Flash Error> • 016-501: Can not update application code in FLASH <Download Write Error> • 016-502: Can not update parameters correctly in FLASH <Download Error>
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • LED Driver Board, PL7.1.5
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the LED Driver Board. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 016-503 … 016-507
- Description: E-mail Error An e-mail error has occurred. • 016-503: SMTP Error 016-503 Scan Job Failure Press OK • 016-504: POP Error 016-504 Scan Job Failure Press OK • 016-506: SMTP Login Error 016-506 Scan Job Failure Press OK • 016-507: SMTP Error 016-507 Scan Job Failure Press OK
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 016-718
- Description: Memory Overflow Unable to process the PCL print data because of insufficient memory.
- Causes: • IP Board, PL7.1.9/PL7.1.16 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reduce the resolution of the print job. does the error persist? Go to step 2 Complete. 2. Verify the controller firmware version. Update to latest version if not at latest version now. Does the error persist? Go to step 3 Complete. 3. Reseat all connections on the IP Board. Does the error persist? Go to step 4. Complete. 4. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 5. Complete. 5. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 016-719
- Description: Decode Error Decode error is detected.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 016-720
- Description: PDL Error The current printing job process cannot be continued because the memory capacity is exceeded.
- Causes: • IP Board, PL7.1.9/PL7.1.16 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Check the memory. Print the Configuration Page to determine the amount of memory installed. Is the print job too large? Divide the print job to fit installed memory. Go to step 2. 2. Reseat all connections on the IP Board. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 4. Complete. 4. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
Solve Xerox Phaser 6020 Error codes
- Code: 016-737
- Description: Download Errors The system firmware file is incorrect, corrupt, or communications to the printer failed. • 016-737: Format Error Press OK Button <Download Format Error> The file format is invalid.
- Causes: • IP Board, PL7.1.9/7.1.16 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 3. Complete. 3. Does the error persist? Contact your designated field support for assistance. Complete.
- Code: 016-741 … 016-745
- Description: Download Errors The system firmware file is incorrect, corrupt, or communications to the printer failed. • 016-741: Protection Error <Download Protect Error> The Protect is invalid. Download was attempted under the condition where it is prohibited. • 016-742: Invalid ID Press OK Button <Download ID Error> An error occurred because an invalid firmware is installed. • 016-743: Range Check Error <Download Range Error> The address of the write destination is invalid. • 016-744: Format Error 016-744 System Invalid Data Press OK <Download Format Error> Invalid file format to be downloaded. • 016-745: Format Error 016-745 System Invalid Data Press OK <Download Protect Error> Download destination device protection on.
- Causes: • IP Board, PL7.1.9/7.1.16 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 3. Complete. 3. Does the error persist? Contact your designated field support for assistance. Complete.
- Code: 016-749
- Description: PJL Request Error The print data cannot be processed by PJL.
- Causes: • IP Board, PL7.1.9/7.1.16 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 016-753
- Description: PDL Emulation Error PDL emulation error has occurred
- Causes: • Control Panel
- Troubleshooting Guides: 1. If necessary, check whether the correct machine password has been instructed to the other machine. Does the error persist? Complete.
- Code: 016-755
- Description: PDF Print Prohibited Attempted to process a print-protected PDF file
- Causes: • Control Panel
- Troubleshooting Guides: 1. Cancel the print protection using Adobe Reader and try printing again. Does the error persist? Go To Step 2. Complete. 2. Check whether the version of the Controller ROM is the latest one, and upgrade the version if it is not the latest. Complete.
- Code: 016-764, 016-766, 016-767
- Description: E-mail Error An e-mail error has occurred. • 016-764: Mail Connect Fail 016-764 Scan Job Failure Press OK <Connect Error> Can not connect to mail server for sending mail. • 016-766: SMTP TX Fail Error 016-766 Scan Job Failure Press OK <SMTP> Can not transfer completely. • 016-767: Invalid Address Error 016-767 Scan Job Failure Press OK <E-mail Address Error> Recipient address is invalid.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 016-791 … 016-797
- Description: USB Memory Removal Error USB memory is removed while memory reading job is being executed. • 016-791: USB Memory Was Removed 016-791 System Job Failure Press OK <USB Memory Removal Error> • 016-795: File Format Error 016-795 Printer Job Failure Press OK <File Format Error> An unsupported file format was selected at USB Memory Print. • 016-797: File Read Error 016-797 Printer Job Failure Press OK <File Read Error> The contents of the USB Memory can not be read correctly.
- Causes: • IP Board, PL7.1.9/PL7.1.16 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 3. Complete. 3. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 016-799
- Description: Invalid Job Invalid print job settings.
- Causes: • IP Board, PL7.1.9/PL7.1.16 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 3. Complete. 3. Replace the MCU Board. Complete.
- Code: 016-920, 016-921
- Description: Wireless Error The connection with Register exceeded the time limit for communication. • 016-920: Wireless Error 016-920 System Setup Fail Press OK <AP Detecting Fail While WPS Setup> • 016-921: Wireless Error 016-921 System Setup Fail Press OK <AP Detecting Fail While WPS Setup>
- Causes: • IP Board, PL7.1.9B • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 3. Complete. 3. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 016-930, 016-931
- Description: USB Host Error An unsupported USB memory device was attached to the USB port. • 016-930: USB Host Error 016-930 System Unsupported Device Remove from USB Port <Detect Installation Of Un-supported Device> • 016-931: USB Host Error 016-931 System Unsupported Device Remove from USB Port <Detect Installation Of Hub Device>
- Causes:
- Troubleshooting Guides: Unplug the unsupported device.
- Code: 016-981
- Description: Collate Full The print job exceeds memory capacity.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 016-982
- Description: Memory Overflow Memory was determined to be full due to collate, stored or interrupted jobs.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 016-985
- Description: Scan Mail Size Limit Scanned mail size exceeds printer limitation.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 017-970
- Description: Memory Full The printer memory is full.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 017-980, 017-981
- Description: Report File Error Report job fails to open/close report file or Fax Report job fails to report file. • 017-980: Report error 017-980 System Job Failure Press OK <Fail To Decode Image Data Stored In Flash – Check Compressed Fax TX Image Data.> • 017-981: Report error 017-981 System Job Failure Press OK <Fail To Process Image Data When Executing Image Processing – Check Image Scaling Or Image Rotating>
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 017-988
- Description: PC Scan Time Out
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 018-338
- Description: Wireless Error The Wireless error is detected when checking the Wireless circuitry during initialization diagnostics.
- Causes: • IP Board, PL7.1.9B • Wireless Harness, PL1.1.31 • Wireless Board Bracket, PL1.1.30
- Troubleshooting Guides: 1. Check the connections between the IP Board and the Wireless Board. Are P/J6601 and P/J6501 properly connected? Go to step 2. Reconnect the connections, then go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Disconnect P/J6601 on the IP Board, and P/J6501 on the Wireless Board. Is each cable of the Wireless Harness continuous? Go to step 4. Replace the Wireless Harness. 4. Replace the WiFi Board. Does the error persist when the power is turned on? Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Complete.
- Code: 024-340
- Description: CPU Detect Internal Error MCU firmware error detected.
- Causes: • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. 1. SaveNVM to ESS 2. Replace the MCU Board 3. LoadNVM from ESS Does the error persist? Perform the Electrical Noise check. Go To Step 2. Complete. 2. Does the error persist? Contact your designated field support for assistance.
- Code: 024-360
- Description: Download Error MCU firmware download error detected.
- Causes: • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Send MCU FW data from Downloading tool. Does the error persist? Go to step 2. Complete. 2. Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 3. Complete. 3. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Does the error persist? Perform the Electrical Noise check. Go to step 4. Complete. 4. Contact your designated field support for assistance.
- Code: 024-371
- Description: MCU – Image Processor Board Communication Error Communication has failed between the MCU and IP Boards.
- Causes: • IP Board PL7.1.9/7.1.16 • MCU Board PL7.2.2 • Image Processor Harness PL7.2.12
- Troubleshooting Guides: 1. Reseat the cables in the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Check the Image Processor Harness continuity. Disconnect the IP Board P/J402 and the MCU Board P/J22. Is the harness damaged? Replace the harness. Go to step 3. 3. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 024-946
- Description: Cassette Detached The Paper Cassette is not detected.
- Causes: • Paper Cassette
- Troubleshooting Guides: 1. Insert or Reseat the Paper Cassette. Does the error persist? Go to step 2. Complete. 2. Pull out the tray, and check the shape of the actuator located at the rear of the tray. Is the actuator dislocated or deformed Go To Step 4. Go To Step 3. 3. Test the sensor in diagnostics. Does the state change when the actuator is moved? Replace the MCU Board Replace the sensor. 4. Replace / reinstall the Actuator. Does the error persist? Go to step 3 Complete
- Code: 024-958
- Description: Paper Size Mismatch The size of paper in the MFP (or PSI) does not match the specified print size. AAAAAA: Paper Size BBBBBB: Paper Type
- Causes: • Registration Sensor, PL2.3.5 • Registration roller bushing(s) and spring(s)
- Troubleshooting Guides: 1. Check the Regi Sensor in diagnostics. Does the display change when the actuator is moved? Go to step 2. Replace the Regi Sensor. 1. Check the registration rollers. Are all the rollers in contact with even pressure on each side? Are the registration pressure roller bushings and springs correctly installed? Go to step 3. Correct the registration roller installation issue. 1. Is the transfer roller mounted correctly and not binding? Replace the MCU Board 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Correct the transfer roller mounting issue.
- Code: 024-963
- Description: No Suitable Paper The MFP (or PSI) has run out of paper or the size (or type) of paper does not match the specified print size (or type). XXXXXX: Paper Size YYYYYY: Paper Type
- Causes: • Registration Sensor, PL2.3.5 • Harness Assembly RKN SNS, PL2.2.25 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Check the Regi Sensor in CE Diag. Does the display change when the actuator is moved? Go to step 2. Replace the Regi Sensor. 2. Check the Registration Rollers. Are all the rollers in contact with even pressure on each side. Are the registration pressure roller bushings ad springs correctly installed? Go to step 3. Correct any Registration Roller installation issues. 3. Is the Transfer Roller mounted correctly and not binding? 1. SaveNVM to ESS 2. Replace the MCU Board. LoadNVM from ESS. Correct any Transfer Roller mounting issues.
- Code: 026-722, 026-723
- Description: USB Memory Write Protect Error / File Path Limit Error The USB Memory is write protected or the file path name is too long.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. 026-722 – Initialize (format) the USB memory device on a computer with one of the following file formats and attempt to perform the operation again. • Supported file formats: FAT12, FAT16 (FAT), FAT32 Note: – NTFS and software encrypted UDSB devices are not supported. Does the error persist? Contact your designated support center representative. Compete 2. 027-723 – Verify the USB device is fully inserted into the USB port and the USB device is not removed while the printer is accessing the USB device. Does the error persist? Go to step 3. Complete 3. Verify the USB device and the file on the USB device are accessible by the computer. Can the device and file(s) be accessed by the computer? Turn the printer off, unplug the printer from the wall for at least 30s, plug back in and turn on. Attempt the print/scan job again. Format the device in one of the following supported formats – FAT12, FAT16 (FAT), FAT32. Retry accessing the USB device on the computer then attempt the scan or print job again. 4. Does the error persist? Go to step 5. Complete. 5. Reload firmware from www.xerox.com. Does the error persist? Go to step 2. Complete. 6. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 4. Complete. 7. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 026-750, 026-751, 026-752
- Description: Scan Communication Fail Communication failed during a scan job. • 026-750: Scan Communication Fail 026-750 Scan Job Failure Press OK <I/O Manager Detects Unknown Command Or Protocol From Network Link> • 026-751: Scan Communication Fail 026-751 Scan Job Failure Press OK <Network Link Is Disconnected While Sending Data Or Status> • 026-752: Scan Communication Fail 026-752 Scan Job Failure Press OK <I/O Manager Cannot Send USB Data>
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Verify there are no TCP/IP communications issues; • No duplicate IP addresses. • Printer is not set to DHCP and a static assigned IP address is in the printer network settings. Save new settings and restart the printer and computer if TCP/IP setting have been changed. Does the error persist? Go to step 2. Complete 2. Verify firmware and upgrade revision if needed. Does the error persist? Go to step 3. Complete. 3. Verify all cables are securely connected at the IP Board, external USB board, and attempt the job again. Does the error persist? Go to step 4. Complete. 4. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 4. Complete. 5. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 027-446
- Description: IPv6 Duplicate Duplicate IPv6 address detected upon startup.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Check the SMB settings in the Address Book or CWIS. Does the error persist? Go to step 2. Complete. 2. “MCU Board” on. Does the error persist when the power is turned off and on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 027-452
- Description: IPv4 Duplicate Duplicate IPv4 address detected upon startup.
- Causes:
- Troubleshooting Guides: 1. At the printer’s Control Panel, press the Menu key. Using the Up Arrow, Down Arrow, and OK keys, navigate to Admin Menu > Network Settings >TCP/IP > IPv4 > Get Address. Is Get Address set to Panel? The printer is trying to use an address that is being used by another device on the network. Change the printer’s address. Another device is trying to use the printer’s address. Find the other device and resolve the problem by changing the other device’s address.
- Code: 031-521 … 031-558
- Description: A SMB error is detected. • 031-521: SMB Error 031-521 Scan Login Error Press OK <SMB Login Error> • 031-526: SMB Error 031-536 Scan Name Resolve Error Press OK <DNS Name Resolve Error> • 031-529: SMB Error 031-529 Scan Login Failed Press OK <Share Folder ID ERROR or Illegal PASSWORD> • 031-530: SMB Error 031-530 Scan SMB Path Error Press OK <SMB Path Error> • 031-533: SMB Error 031-533 Scan File Make Error Press OK <SMB File Make Error> • 031-534: SMB Error 031-534 Scan Folder Make Error Press OK <SMB Folder Make Error> • 031-535: SMB Error 031-535 Scan Delete File Error Press OK <SMB Delete File Error> • 031-536: SMB Error 031-536 Scan Delete Folder Error Press OK <SMB Delete Folder Error> • 031-537: SMB Error 031-537 Scan Disk Full Error Press OK <SMB Server Storage Full> • 031-555: SMB Error 031-355 Scan Connect Error Press <Detects SMB Link Is Broken> • 031-556: SMB Error 031-556 Scan Write Error Press OK <SMB Write Error> • 031-557: SMB Error 031-557 Scan File Duplication Press OK <SMB File Duplication Error> • 031-558: SMB Error 031-558 Scan Connect Error Press OK <SMB Connect Error>
- Causes: IP Board, PL7.1.9 MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP). Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 031-571 … 031-598
- Description: FTP error is detected. • 031-571: FTP Error 031-571 Scan Connect Error Press OK <Detects FTP Server Link Is Broken> • 031-574: FTP Error 031-574 Scan Name Resolve Error Press OK <Domain Name Resolving Failure> • 031-575: FTP Error 031-575 Scan Server Address Error Press OK <Scan Server Address Error> • 031-576: FTP Error 031-576 Scan Server Not Found Press OK <Can Not Open FTP Server For Accessing> • 031-578: FTP Error 031-578 Scan Login Failed Press OK <FTP ID ERROR or FTP PASSWORD Illegal> • 031-579: FTP Error 031-579 Scan FTP Path Error Press OK <FTP Path Error> • 031-582: FTP Error 031-582 Scan File Create Error Press OK <Can Not Create File Name> • 031-584: FTP Error 031-584 Scan Connect Error Press OK <Can Not Create Directory> • 031-585: FTP Error 031-585 Scan DEL Command Error Press OK <Can Not Delete File> • 031-587: FTP Error 031-587 Scan RMD Command Error Press OK <Can Not Delete Directory> • 031-588: FTP Error 031-588 Scan Write Error Press OK <Data Can Not Be Written Onto FTP> • 031-589: FTP Error 031-589 Scan Disk Full Error Press OK <FTP Storage Full> • 031-594: FTP Error 031-594 Scan TYPE Command Error Press OK <FTP Command Type Incorrect> • 031-598: FTP Error 031-598 Scan APPE Command Error Press OK <FTP APPEND Command Error>
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 033-503, 033-513
- Description: FAX Memory Error
- Causes: • Package Assy Fax Lt, Pl7.1.15 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 033-517, 033-518, 033-519
- Description: Fax Administration Errors. • 033-517: Password Error 033-517 Fax Job Failure Press OK <The Password Of The PC Fax Job Is Different From Password Of The Fax Service Lock When The Fax Service Lock Setting Is “Password Locked”> • 033-518: Region is not Set 033-518 Fax Job Failure Press OK <Fax Country is not set correctly> • 033-519: Function is Disabled 033-519 Fax Job Failure Press OK <Machine Receives A PC Fax Job When The Fax Service Lock Setting Is “Locked”.>
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 033-787, 033-788
- Description: Memory Full Fax Job Failure • 033-787: Memory Full 033-787 Fax Job Failure Press OK <Calling Table Full> • 033-788: Memory Full 033-788 Fax Job Failure Press OK <Register Page/Band To Flash Memory Failed For Receiving Data From PC Host> Note: The scanned images will be transmitted out and the report will show only successful transmission with the stored pages. The message will be cleared after Job Fault time out.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 034-700 … 034-768
- Description: FAX Communication Errors. • 034-700: Busy 034-700 Fax Job Failure Press OK <Fax Busy> • 034-701: No Dial Tone 034-701 Fax Job Failure Press OK <No Dial Tone> • 034-702: No Answer 034-702 Fax Check Line Connection Press OK <No loop current for FAX modem> • 034-703: Communication Fail 034-703 Fax Job Failure Press OK <Interrupted TX at receive end> • 034-704: Communication Fail 034-704 Fax Job Failure Press OK <No answer at receive end> • 034-705: Communication Fail 034-705 Fax Job Failure Press OK <TX redial failure> • 034-706: Communication Fail 034-706 Fax Job Failure Press OK <TX ID timeout> • 034-707: Communication Fail 034-707 Fax Job Failure Press OK <FTP RMD command error is detected> • 034-708: Communication Fail 034-708 Fax Job Failure Press OK <Received data not written to FTP> • 034-709: Communication Fail Fax Job Failure Press OK (Remote polling disabled) • 034-710: Communication Fail Fax Job Failure Press OK (Remote polling or RX unavailable) • 034-711: Communication Fail Fax Job Failure Press OK (FTP APPEND command error is detected) • 034-712 through -727: Communication Fail Fax Job Failure Press OK • 034-750 to 034-768: Communication Error (RX communication error is detected)
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the Fax Board. Does the error persist Go to step 3 Complete. 3. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 041-340
- Description: NVRAM Error The operation error of NVM (read/write check error etc.) is detected.
- Causes: • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Perform the Electrical Noise test. Does the error persist? Go to step 2. Complete. 2. Download and install firmware form www.xerox.com. Go to step 3. Complete. 3. 1. Save NVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Does the error persist? Contact your designated field support for assistance. Complete.
- Code: 042-325
- Description: Motor Error MCU detects an error from the Main Drive Motor.
- Causes: • Main Drive Assembly, PL6.1.2 • Main Motor Harness, PL6.1.7 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Check the Main Drive Motor in CE Diags. Does the Motor run? 1. SaveNVM to ESS. 2. Replace the MCU Board. 3. LoadNVM from ESS. Go to step 2. 2. Check the connections between the MCU Board P/J16 and the Main Drive Assembly P/J160. Are the connections secure? Go to step 3. Reconnect the connectors, then go to step 4. 3. Does the error persist? Go to step 4. Complete. 4. Is the Main Drive Assembly installed correctly? Go to step 5. Reseat the Main Drive Assembly, then go to step 6. 5. Does the error persist when the power is turned off and on? Go to step 6. Complete. 6. Check the Main Drive harness continuity. Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly to check continuity. Is the harness damaged? Repair the harness. Go to step 7. 7. Check the power to the Main Drive Assembly. Disconnect connector P/J16 on the MCU Board. Are the voltages across ground at P/J16-2 and P/J16-4 approximately +24 VDC when the Interlock Switch is closed? Replace the Main Drive Assembly. 1. SaveNVM to ESS. 2. Replace the MCU Board. 3. LoadNVM from ESS.
- Code: 042-358
- Description: Fan Motor Failure MCU detects an error from the Fan Motor.
- Causes: • LVPS, PL 7.2.1 • Fan, PL 7.1.2 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Test the Fan in CE Diag (see “Fan”). For the 6020: Test the Fan with the “Fan”. Does the Fan function normally? Go to step 2. Go to step 3. 2. Does the error persist? Replace the Fan. Complete. 3. Check the connections between the FAN and LVPS. Is P/J205 on the LVPS securely connected? Go to step 4. Complete. 4. Disconnect P/J205 on the LVPS. Is the voltage across ground at P/J205-1 approximately +24 VDC when the Interlock Switch is pushed? 1. SaveNVM to ESS. 2. Replace the MCU Board. 3. LoadNVM from ESS. Replace the LVPS.
- Code: 042-372
- Description: DEVE Mode Change Failure DEVE Mode Change failure is detected.
- Causes: • Feed Solenoid, PL6.1.10 • Switching Sensor • Harness Assembly RKN SNS PL2.2.25/26 • Developer Drive Assembly, PL6.1.6 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Does the error persist when the power is turned on? Go to step 2. If there is more than only the current error in the fault history, go to step 2. 2. Test the K Mode Solenoid: Enter diagnostic mode and select Engine Diag > Motor Test > K Mode Solenoid You can also use the CE Diag Tool to perform this test (“K Mode Solenoid”). Does the Feed Solenoid function normally? Go to step 4. Go to step 3. 3. Check the P/J10 connector on the MCU Board. Is P/J10 connected correctly? Replace the K Mode Solenoid. Reseat the connector. 4. Does Gear C rotate and engage the drive train when the K mode solenoid releases it? Go to step 5. Replace the developer drive assembly PL6.1.6. 5. Test the color mode sensor in diagnostics. Does the sensor function correctly? Go to step 7. Replace the sensor PL2.3.5 Then go to step 6. 6. Does the sensor function correctly in diagnostics after replacement? Complete. Go to step 7 7. Check the connections between the MCU Board P/J12 and the Feed Sensor P/J122. Are the connections secure? Replace the MCU Board. Reseat the connector.
- Code: 061-370
- Description: LPH Failure Printer Code:xxxxxxxx Restart Printer <LPH Failure>
- Causes: • IP Board, PL7.1.9 • LED Driver Board, PL7.1.5 • HEAD ASSY-M-K, PL3.3.4
- Troubleshooting Guides: 1. Check the connectors at the LED Driver Board P/J2, 3, 4, and 5 and Xerographics Assembly P/J6, 7, 8, and 9. Are the connectors securely connected? Go to step 2. Reconnect the connectors. 2. Does the error persist when the power is turned on? Go to step 3. Complete. 3. Print the test pattern ASIC. Put the printer in diagnostic mode and select Test Print > Test Pattern ASIC. You can also print the test pattern from the CE Diag Tool. See “Test Print” on. Is the image printed correctly? Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Replace the LED Driver Board.
- Code: 062-321
- Description: Carriage Motor Error.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Perform Scanner Test 1 in diagnostics. Does the scanner motor run? Go to step 2. Replace the Scanner Assembly. 2. Reseat the connectors between the scanner and IP Board. Does the error reoccur? Go to step 3 Complete. 3. Temporarily connect a replacement scanner. Does the error reoccur? Replace the IP Board. Install the replacement scanner.
- Code: 062-322
- Description: Scanner Drive Calibration Failure Scanner drive calibration failed.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • Scanner, PL8.1.1
- Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Does the error persist? Replace the Scanner for WorkCenter 6025 MFP or for WorkCenter 6027 MFP. Complete. 3. Replace the IP Board Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 3. Complete.
- Code: 062-360
- Description: Image Processor related error occurred. System Restart
- Causes: • IP Board, PL7.1.9
- Troubleshooting Guides: 1. Check the connectors on the IP Board. Are the connections secure? Go to step 3. Securely reconnect the connectors, then go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board; Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Complete.
- Code: 062-790
- Description: Copy Limit Unable to continue due to copy limitation.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 075-100
- Description: Jam Errors The Registration Sensor is not turned ON within the specified time.
- Causes: • Feed Roller, PL22.4 • Feed Solenoid, PL6.1.10 • Registration Sensor, PL2.3.5 • Main Drive Assembly, PL6.1.2 • Registration Clutch, PL2.3.7 • Harness Assembly RKN SNS, PL2.2.25 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Are the Feed Roller and Separator Pad installed correctly? Go to step 2. Install parts that are not correctly installed. 2. Does the Feed Roller rotate smoothly and the tray lift so that the paper contacts the feed roller? Go to step 3. Go to step 7. 3. Does the paper feed to the nip point of the registration roller? Go to step 4. Replace the feed and or separator rollers. 4. Enter diagnostic mode and run the Regi Sensor test (see page 2-136). You can also use CE Diag Tool to perform this test (see page 2-110). Lift the Main Paper Tray Chute (PL3.3.3), this pushes on the actuator, does the number on the display change each time the Main Paper Tray Chute is lifted? Go to step 5. Go to step 6. 5. Disconnect the MCU Board P/J21 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Go to step 6. Repair or replace the harness. 6. Disconnect the MCU Board P/J21. Is the voltage across ground and P/J12-1 +3.3VDC? Replace the Registration Sensor. 1. SaveNVM to ESS. 2. Replace the MCU Board. 3. LoadNVM from ESS. 7. Enter diagnostic mode and run Main Motor on Full (see page 2-123). You can also use the CE Diag Tool to run this test see ‘CE Diags Tool’. Does the Main Drive Assembly function correctly. Go to step 8 Go to step 10 8. Enter diagnostic mode and run the Feed SOLENOID test. You can also use the CE Diag Tool to run this test see ‘CE Diags Tool’. Does the Feed Solenoid function correctly? Go to step 9. Replace the Feed Solenoid. 9. Enter diagnostic mode and select Engine Diag > Motor Test > Regi Clutch. You can also use the CE Diag Tool to run this test see ‘CE Diags Tool’. Does the Registration Clutch function correctly? 1. SaveNVM to ESS. 2. Replace the MCU Board. 3. LoadNVM from ESS. Replace the Registration Clutch. 10. Check the connector of P/J19 on the MCU Board. Is the connection secure? Go to step 11. Reconnect the connector, then go to step 15. 11. Does the error persist? Go to step 12. Complete. 12. Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly. Check the continuity of the cable. Is the cable damaged? Repair the cable. Go to step 13. 13. Disconnect the MCU Board P/J16 and check that the voltages across ground at P/J16-2 and P/J16-4 are +24 VDC. Are the voltages correct? Replace the Main Drive Assembly. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS
- Code: 075-921
- Description: Insert Output To Tray The sheet on which to print an odd-numbered page has not been loaded in the Paper Cassette /Bypass Tray when manual duplex printing is performed.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP). Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 077-100
- Description: Paper Remain at Regi Paper remain was detected at the Registration section (or Paper Tray/Bypass Tray section) of the printer. Applicable Error
- Causes: • Registration Sensor, PL2.3.5 • Harness Assembly RKN SNS, PL2.2.25/26 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Is the trailing edge of the paper past the registration sensor actuator? Go to step 3. Go to step 5. 2. Enter diagnostic mode and run the Regi Sensor test (see page 2-136). You can also use CE Diag Tool to perform this test (see page 2-110). Lift the Main Paper Tray Chute (PL3.3.3), this pushes on the actuator does the number on the display change each time the Main Paper Tray Chute is lifted? Go to step 3. Replace the Registration Sensor (Phaser 6020 and WorkCentre 6025 MFP, Phaser 6022 and WorkCentre 6027 MFP. 3. Disconnect the MCU Board P/J21 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Repair the harness. Go to step 4. 4. Disconnect the MCU Board P/J12. Is the voltage across ground and P/J12-1 +3.3VDC? Reconnect the connectors, then go to step 2. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS 5. Is the ROLL REGI PL 2.3.1 installed correctly and in full contact with ROLL ASSY PINCH REGI PL 2.3.2. Go to step 6. Repair the mechanical issue with ROLL REGI. 6. Enter diagnostic mode and select Engine Diag > Motor Test > Regi Clutch. You can also use the CE Diag Tool to run this test (see ‘CE Diags Tool’). Does the Registration Clutch function correctly? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Replace the Registration Clutch.
- Code: 077-104
- Description: Regi Jam The paper does not pass through the Registration Sensor within the specified time.
- Causes: • Registration Sensor, PL2.3.5 • Registration Clutch, PL2.3.7 • Harness Assembly RKN SNS, PL2.2.25/26 • Main Drive Assembly, PL6.1.2 • Harness Assembly Dispenser MOT, PL6.1.7 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Check the installation and operation of the Registration Roller and the Registration Pinch Roller Assembly. Are the Registration Roller and the Registration Pinch Roller Assembly installed properly? Go to step 2. Replace the relevant part, then go to step 2. 2. Check connectors P/J12 and P/J120 between the MCU Board and the Registration Sensor. Are the connectors secure? Go to step 3. Reseat the harness in the connectors, then go to step 3. 3. Does the error still occur when printing? Go to step 4. Complete. 4. Enter diagnostic mode and run the Regi Sensor test (see “Registration Sensor” on). You can also use the CE Diag Tool to run this test see. Lift the Paper Tray Chute (PL3.3.3), does the number on the display increase by 1 each time the Paper Tray Chute is lifted? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 5. 5. Disconnect the MCU Board P/J21 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Go to step 6. Repair the harness. 6. Check that the voltage across ground on the MCU Board P/J12-1 is +3.3 VDC. Is the voltage correct? Replace the Registration Sensor (Phaser 6020 and WorkCentre 6025 MFP, Phaser 6022 and WorkCentre 6027 MFP. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS 7. Check connectors P/J16 and P/J160 between the MCU Board and the Main Drive Assembly. Are the connectors secure? Go to step 9. Reconnect the connectors, then go to step 8. 8. Does the error persist when printing? Go to step 9. Complete. 9. Enter diagnostic mode and run the Main Motor test see. You can also use the CE Diag Tool to run this test. see “Main Motor” on. Does the Main Drive Assembly function normally? Go to step 14. Go to step 10. 10. Check the Main Drive Assembly for proper installation. Is the Main Drive Assembly installed correctly? Go to step 12. Reseat the Main Drive Assembly, then go to step 11. 11. Does the error still occur when printing? Go to step 12. Complete. 12. Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly. Check the continuity of the cable. Is the cable damaged? Repair the cable. Go to step 13. 13. Check the MCU Board P/J25 for proper connection. Is P/J25 securely connected? Go to step 15. Reconnect the connector, then go to step 14. 14. Does the error persist? Go to step 15. Complete. 15. Disconnect P/J16 on the MCU Board. Are the voltages across ground at P/J16-2 and P/J16-4 approximately +24 VDC when the Interlock Switch is pushed? Replace the Main Drive Assembly, then go to step 16. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 16. 16. Does the error persist when printing? Go to step 17. Complete. 17. Enter diagnostic mode and run the Regi Clutch test. You can also use the CE Diag Tool to run this test see “Registration Clutch” on. Does the Registration Clutch function correctly? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Replace the Registration Clutch.
- Code: 077-106
- Description: Jam at Exit The paper does not reach the Registration Sensor within the specified time.
- Causes: • Registration Sensor, PL2.3.5 • Registration Clutch, PL2.3.7 • Harness Assembly RKN SNS, PL2.2.25/26 • Main Drive Assembly, PL6.1.2 • Harness Assembly Main MOT, PL6.1.7 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Check the installation and operation of the Registration Roller and the Registration Pinch Roller Assembly. Are the Registration Roller and the Registration Pinch Roller Assembly installed properly? Go to step 2. Reinstall/replace the relevant part, then go to step 2. 2. Check connectors P/J12 and P/J120 between the MCU Board and the Registration Sensor. Are the connectors secure? Go to step 4. Reconnect the connectors, then go to step 3. 3. Does the error still occur when printing? Go to step 4. Complete. 4. Enter diagnostic mode and run the Regi Sensor test (see. You can also use the CE Diag Tool to run this test (see. Lift the Paper Tray Chute (PL3.3.3), does the number on the display increase by 1 each time the Paper Tray Chute is lifted? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 5. 5. Disconnect the MCU Board P/J12 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Go to step 6. Repair the harness. 6. Check that the voltage across ground on the MCU Board P/J12-1 is +3.3 VDC. Is the voltage correct? Replace the Registration Sensor (Phaser 6020 and WorkCentre 6025 MFP, Phaser 6022 and WorkCentre 6027 MFP. Go to step 7. 1. SaveNVM to ESS 2. Replace the MCU Board 3. LoadNVM from ESS Go to step 7. 7. Does the error persist when printing? Go to step 8. Complete. 8. Check connectors P/J16 and P/J160 between the MCU Board and the Main Drive Assembly. Are the connectors secure? Go to step 9. Reconnect the connectors, then go to step 9. 9. Does the error persist when printing? Go to step 10. Complete. 10. Enter diagnostic mode and run the Main Motor test (see). You can also use the CE Diag Tool to run this test (see “Main Motor” on. Does the Main Drive Assembly function normally? Go to step 15. Go to step 11. 11. Check the Main Drive Assembly for proper installation. Is the Main Drive Assembly installed correctly? Go to step 12. Reseat the Main Drive Assembly, then go to step 12. 12. Does the error still occur when printing? Go to step 13. Complete. 13. Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly. Check the continuity of the cable. Is the cable damaged? Repair the cable. Go to step 14. 14. Check the MCU Board P/J25 for proper connection. Is P/J25 securely connected? Go to step 15. Reconnect the connector, then go to step 15. 15. Does the error persist when printing? Go to step 16. Complete. 16. Check the power to the Main Drive Assembly. Disconnect P/J16 on the MCU Board. Are the voltages across ground at P/J16-2 and P/J16-4 approximately +24 VDC when the Interlock Switch is engaged? Replace the Main Drive Assembly, and then go to step 17. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 17. 17. Does the error persist when printing? Go to step 18. Complete. 18. Enter diagnostic mode and run the Regi Clutch test. You can also use the CE Diag Tool to run this test (see “Registration Clutch” on. Does the Registration Clutch function correctly? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Replace the Registration Clutch.
- Code: 077-108, 077-109
- Description: Exit Jams The paper passed through the Exit Sensor earlier than the specified time or the paper does not pass through the Exit Sensor within the specified time.• 077-108: Paper Jam 077-108 Printer Jam at Exit, <Exit Jam> Early pass • 077-109: Paper Jam 077-109 Printer Jam at Exit, <Exit Jam> No pa
- Causes: Fuser, PL5.1.1 MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Remove the fuser exit guide see. Are any torn off pieces of paper present? Remove the paper. Go to step 2. 2. Check P/J18 on the MCU Board. Is P/J18 connected securely? Go to step 3. Reconnect P/J18, then go to step 3. 3. Does the error persist? Replace the Fuser. Go to step 4. Complete. 4. Does the error persist? Replace the MCU Board. Complete.
- Code: 077-304
- Description: Rear Cover Open The rear cover is open.
- Causes: • Rear Door, PL1.1.6 • Rear I/L Switch Assembly, PL1.1.12 • LVPS, PL7.2.1 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Visually inspect the Rear Door for damage. Is the Rear Door damaged? Replace the Rear Door for Phaser 6020, or for Phaser 6022, or for WorkCenter 6025 MFP, or for WorkCenter 6027 MFP. Go step 2. 2. Enter diagnostic mode and run the Cover Open Sensor test (see. Does the number on the display increase by 1 each time the door is opened?. Go to step 4. Go to step 3. 3. Replace the Rear I/L Switch Assembly for Phaser 6020, or for 6022, or for WorkCenter 6025 MFP, or for WorkCenter 6027 MFP. Does the error persist? Go to step 4. Complete. 4. Replace the LVPS. Does the error still occur when printing? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 077-900
- Description: Exit Jam Paper is remaining at the Exit section of the Printer.
- Causes: • Fuser, PL5.1.1 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Remove the fuser exit guide see. Are any torn off pieces of paper present? Remove the paper. Go to step 2. 2. Check P/J18 on the MCU Board. Is P/J18 connected securely? Go to step 3. Reconnect P/J18, then go to step 3. 3. Does the error persist? Replace the Fuser. Go to step 4. Complete. 4. Does the error persist? Replace the MCU Board. Complete.
- Code: 077-901
- Description: Registration Jam Paper is detected at the registration section of the Printer.
- Causes: • Registration Sensor, PL2.3.5 • Harness Assembly RKN SNS, PL2.2.25 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Check the installation and operation of the Registration Roller and the Registration Pinch Roller Assembly. Are the Registration Roller and the Registration Pinch Roller Assembly installed properly? Go to step 2. Replace the relevant part, then go to step 2. 2. Check connectors P/J12 and P/J120 between the MCU Board and the Registration Sensor. Are the connectors secure? Go to step 3. Reseat the harness in the connectors, then go to step 3. 3. Does the error still occur when printing? Go to step 4. Complete. 4. Enter diagnostic mode and run the Regi Sensor test (see “Registration Sensor”). You can also use the CE Diag Tool to run this test (see. Lift the Paper Tray Chute (PL3.3.3), does the number on the display increase by 1 each time the Paper Tray Chute is lifted? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 5. 5. Disconnect the MCU Board P/J21 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Go to step 6. Repair the harness. 6. Check that the voltage across ground on the MCU Board P/J12-1 is +3.3 VDC. Is the voltage correct? Replace the Registration Sensor (Phaser 6020 and WorkCentre 6025 MFP, Phaser 6022 and WorkCentre 6027 MFP. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS 7. Check connectors P/J16 and P/J160 between the MCU Board and the Main Drive Assembly. Are the connectors secure? Go to step 9. Reconnect the connectors, then go to step 8. 8. Does the error persist when printing? Go to step 9. Complete. 9. Enter diagnostic mode and run the Main Motor test (see. You can also use the CE Diag Tool to run this test. (see “Motor Test”). Does the Main Drive Assembly function normally? Go to step 14. Go to step 10. 10. Check the Main Drive Assembly for proper installation. Is the Main Drive Assembly installed correctly? Go to step 12. Reseat the Main Drive Assembly, then go to step 11. 11. Does the error still occur when printing? Go to step 12. Complete. 12. Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly. Check the continuity of the cable. Is the cable damaged? Repair the cable. Go to step 13. 13. Check the MCU Board P/J25 for proper connection. Is P/J25 securely connected? Go to step 15. Reconnect the connector, then go to step 14. 14. Does the error persist? Go to step 15. Complete. 15. Disconnect P/J16 on the MCU Board. Are the voltages across ground at P/J16-2 and P/J16-4 approximately +24 VDC when the Interlock Switch is pushed? Replace the Main Drive Assembly, then go to step 16. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 16. 16. Does the error persist when printing? Go to step 17. Complete. 17. Enter diagnostic mode and run the Regi Clutch test. You can also use the CE Diag Tool to run this test (see “Registration Clutch”). Does the Registration Clutch function correctly? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Replace the Registration Clutch.
- Code: 091-402
- Description: XERO Near Life The Printer (Xerographic) is approaching the replacement time.
- Causes: • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Turn the printer off and then on. Does the error persist? Go to step 2. Complete. 2. Is the print count close to or greater than 30k prints? Go to step 3. Contact your designated field support for assistance. 3. Does print quality meet or exceed guaranteed print quality specifications? Complete. Replace any component(s) related to the print quality issues.
- Code: 091-441
- Description: XERO Life Warning The Printer Xerographic Assembly (Imaging Units, Developers and Transfer Belt Assembly) have reached end-of-life, refer to the manual. Note: The error cannot be cleared once the printer has reached EOL. Printing will not be inhibited; however, print quality is no longer guaranteed.
- Causes: • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Turn the printer off and then on. Does the error persist? Go to step 2. Complete. 2. Is the print count close to or greater than 30k prints? Go to step 3. Contact your designated field support for assistance. 3. Does print quality meet or exceed guaranteed print quality specifications? Complete. Replace any component(s) related to the print quality issues.
- Code: 092-310, 092-910
- Description: Check Unit (ADC) Sensor The CTD (ADC) Sensor has reached the Cleaning time or the CTD (ADC) Sensor needs to be cleaned. • 092-310: Check CTD Unit <CDT Sensor Contamination> • 092-910: Check CTD Unit <CDT Sensor Contamination>
- Causes: MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Disconnect P/J14 on the MCU Board. Is the voltage across ground at P/J14-1 and P/J14- 9 on the MCU Board +5 VDC? Go to step 2. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 2. 2. Does the error persist? Contact your designated field support for assistance. Complete.
- Code: 092-651
- Description: CDT (ADC) Sensor Error CTD (ADC) sensor error is detected.
- Causes: • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Clean the ADC sensor. Does the error persist when the power is turned on? Go to step 2. Complete. 2. Disconnect the harness at MCU Board P/J14 and at Xerographics Assembly P/J140, and check the harness for continuity. Is the harness continuous? Go to step 3. Repair the harness. 3. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Does the error persist? Contact your designated field support for assistance. Complete.
- Code: 092-661
- Description: ENV Sensor Error The Environment (Temperature/Humidity) sensor detected the temperature anomaly. 661: Code:xxxxxxxx Restart Printer <Environmental Sensor Error>
- Causes: MCU Board, PL7.2.2
- Troubleshooting Guides: 1. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Does the error persist? Contact your designated field support for assistance. Complete.
- Code: 093-423 … 093-426
- Description: Toner Cartridge (X) Near Life The Toner Cartridge (X) is approaching the replacement time. When all the toner cartridges are simultaneously approaching the replacement time, a warning is indicated in the following order: 1)Black 2)Cyan 3)Magenta 4)Yellow • 093-423: Ready to Print 093-423 Printer Y Cartridge is Close to Life • 093-424: Ready to Print 093-424 Printer M Cartridge is Close to Life • 093-425: Ready to Print 093-425 Printer C Cartridge is Close to Life • 093-426: Ready to Print 093-426 Printer X Cartridge is Close to Life
- Causes: • Harn assy dckr, PL4.1.2 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat the Toner Cartridge. Does the error persist? Go to step 2. Complete. 2. Check P/J13 on the MCU Board. Is the connector secure? Go to step 4. Reconnect P/J13, then go to step 3. 3. Does the error persist? Go to step 4. Complete. 4. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Does the error persist? Contact your designated field support for assistance. Complete.
- Code: 093-919 … 093-922
- Description: (X) Toner Low Density • 093-919: Low Density 093-919 Printer Check Y Cartridge Now • 093-920: Low Density 093-920 Printer Check M Cartridge Now • 093-921: Low Density 093-921 Printer Check C Cartridge Now • 093-922: Low Density 093-922 Printer Check X Cartridge Now
- Causes: • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Clean the ADC sensor. Does the error persist? Go to step 2. Complete. 2. Check that MCU Board P/J14 is securely connected? Is the connection secure? Go to step 3. Reconnect P/J14, then go to step 3. 3. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Contact your designated field support for assistance.
- Code: 093-926
- Description: CRUM ID Error, Toner Cartridge (X) Detached An unsupported cartridge is detected or the indicated Toner Cartridge is not installed in the printer. If no toner cartridge has been installed in the printer, a warning is indicated in the following order: 1)Yellow 2)Magenta 3)Cyan 4)Black • 093-926: CRUM ID 093-926 Reseat K Cartridge
- Causes: • HARN ASSY DCKR, PL4.1.2 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Are the Toner Cartridges installed in the printer Xerox Toner Cartridges? Go to step 2. Complete. 2. Disconnect P/J13 on the MCU Board and unlace the harness. Inspect the harness for damage. Is the harness damaged? Repair the harness, then go to step 3. Go to step 3. 3. Disconnect P/J13 on the PWBA MCU. Is the voltage across ground to P/J13-3 on the MCU Board approximately +3.3 VDC? Repair the Harness Assembly DCKR. Go to step 5. 4. Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 093-930 … 093-933
- Description: Replace Toner Cartridge The indicated toner cartridge needs to be replaced.
- Causes: • Harn assy dckr, PL4.1.2 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat the appropriate Toner Cartridge. Does the error persist? Go to step 2. Complete. 2. Does the error persist when the power is turned off and on? Go to step 3. Complete. 3. Check P/J13 on the MCU Board. Is the connection secure? Go to step 5. Reconnect P/J13, then go to step 4. 4. Does the error persist? Go to step 5. Complete. 5. Disconnect P/J13 on the MCU Board, and inspect the harness. Is the harness damaged? Repair the harness, then go to step 6. Go to step 7. 6. Does the error persist? Go to step 7. Complete. 7. Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 4. Contact your designated field support for assistance.
- Code: 093-950, 093-951, 093-952, 093-925
- Description: Toner Comm Fail. • 093-950 Y Cartridge Error • 093-951 M Cartridge Error • 093-952 C Cartridge Error • 093-925 K Cartridge Error
- Causes: • HARN ASSY DCKR, PL4.1.2 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat the Toner Cartridge. Does the error persist? Go to step 2. Complete. 2. Check the connection at MCU Board P/J13. Is the connection secure? Go to step 3. Reconnect P/J13, then go to step 3. 3. Does the error persist? Go to step 4. Complete. 4. Disconnect P/J13 on the MCU Board and unlace the harness. Inspect the harness for damage. Is the harness damaged? Repair the harness, then go to step 5. Go to step 6. 5. Does the error persist? Go to step 6. Complete. 6. Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 7. Complete. 7. Does the error persist? Contact your designated field support for assistance. Complete.
- Code: 093-960 … 093-974
- Description: CRUM ID Error, Toner Cartridge (X) Detached An unsupported cartridge is detected or the indicated Toner Cartridge is not installed in the printer. If no toner cartridge has been installed in the printer, a warning is indicated in the following order: 1)Yellow 2)Magenta 3)Cyan 4)Black • 093-960: CRUM ID 093-960 Reseat Y Cartridge • 093-961: CRUM ID 093-961 Reseat M Cartridge • 093-962: CRUM ID 093-962 Reseat C Cartridge • 093-970: Insert Print Cart. 093-970 Printer Insert Y Cartridge • 093-971: Insert Print Cart. 093-971 Printer Insert M Cartridge • 093-972: Insert Print Cart. 093-972 Printer Insert C Cartridge • 093-973: Insert Print Cart. 093-973 Printer Insert X Cartridge • 093-974 Insert Toner Cartridge
- Causes: • HARN ASSY DCKR, PL4.1.2 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Are the Toner Cartridges installed in the printer Xerox Toner Cartridges? Go to step 2. Complete. 2. Disconnect P/J13 on the MCU Board and unlace the harness. Inspect the harness for damage. Is the harness damaged? Repair the harness, then go to step 3. Go to step 3. 3. Disconnect P/J13 on the PWBA MCU. Is the voltage across ground to P/J13-3 on the MCU Board approximately +3.3 VDC? Repair the Harness Assembly DCKR. Go to step 5. 4. Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 116-210, 116-395
- Description: System USB Port Error • 116-210: System Restart Printer Contact Support If Message Returns <System USB Port Error> • 116-395: System Restart Printer Contact Support If Message Returns <System USB Port Error>
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then turn the printer back on. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 116-314, 116-355
- Description: ESS Network Errors. • 116-314: <ESS Network MAC Address Error> • 116-355: <ESS On Board Network Fatal Error>
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board: Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 3. Complete. 3. Does the error persist? Contact your designated field support for assistance. Complete.
- Code: 116-323
- Description: Checksum Error (Fax) Checksum Error for Fax parameter is detected.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the PACKAGE ASSY FAX LT PL7.1.15 Does the error persist when the power is turned on? Replace the IP Board: Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Complete.
- Code: 116-324, 116-326, 116-343
- Description: Firmware Errors The firmware download to the printer failed. • 116-324: Controller Error Restart Printer <Controller Error> • 116-326: NVM checksum error (Scan section) <Checksum Error (scan)> • 116-343: ASIC Error Restart Printer <ASIC Error>
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • LED Driver Board, PL7.1.5
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the LED Driver Board. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS
- Code: 116-325
- Description: Checksum Error (Other) Checksum error for (Other) parameter is detected.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 116-703
- Description: PostScript LANG Interpretation Error (PS/PDF) There is a problem in the PostScript data and an error occurred in PostScript grammar interpretation or language interpretation. Note: This Status Code is not related to any hardware fault.
- Causes:
- Troubleshooting Guides: 1. Correct the job data. Does the error persist? No. Complete.
- Code: 116-720
- Description: PCL Memory Low, Page Simplified There is a problem in the PostScript data and an error occurred in PostScript grammar interpretation or language interpretation. Note: This Status Code is not related to any hardware fault.
- Causes:
- Troubleshooting Guides: 1. Change the print job data size; smaller image file, document, or other job file size and try the print job again. Does the error persist? Change file size or type. Complete.
- Code: 117-331 … 117-343
- Description: Image Processor related error occurred. System Restart
- Causes: • IP Board, PL7.1.9
- Troubleshooting Guides: 1. Check the connectors on the IP Board. Are the connections secure? Go to step 3. Securely reconnect the connectors, then go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board; Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Complete.
- Code: 124-333
- Description: ASIC Failure Restart Printer
- Causes: • LED Driver Board, PL7.1.5 • LED/MCU Cable, PL7.1.6 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Check connectors P/J23 and P/J1 on the MCU Board and LED Driver Board. Are the connections secure? Go to step 3. Reconnect the connectors P/J23 and P/J1, and then go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Disconnect the MCU Board P/J23 and the LED Driver Board P/J1, and check the LED/MCU Cable continuity. Is the cable damaged? Replace the LED/MCU Cable. Go to step 4. 4. Replace the LED Driver Board. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 134-211
- Description: Fax Card Modem Error.
- Causes: • IP Board, PL7.1.9 • Fax Board, PL7.1.22 • Fax Harness. PL7.1.22 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Disconnect the Fax Harness at P/J2 on the IP Board and the corresponding P/J on the Fax Board. Check the Fax Harness for continuity. Is the cable OK? Go to step 2. Replace the Fax Harness. 2. Replace the PACKAGE ASSY FAX LT PL7.1.15 Does the error persist? Replace the IP Board. Complete.
- Code: 191-310, 191-311
- Description: XERO Life Over (Counter) The Printer (XERO DEVE LPH BELT ASSY) has reached the replacement time. • 191-310: System Restart Printer Contact Support If Message Returns <XERO Life Over> • 191-311: XERO Life Over (Counter) <XERO Life Over>
- Causes: • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Turn the printer off and then on. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete. 2. Contact your designated field support for assistance. Complete.
- Code: 193-700
- Description: Custom Toner Mode The printer is in custom toner mode.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1. Loosen the screws on the IP Board, then tighten the screws to reseat the board. Check that all the connectors on the IP Board are secure. Does the problem persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
– Get more error code list with quick guide to fix printer product, click here
– About get help with reseting Epson inkpad or others, click here
– Get more information about Epson XP 15000 troubleshooting, click here
Xerox printer reset software introduction:
Notes before resetting Xerox printer:
– Identify accurate version, serial and crum of Xerox printer.
– How to get Xerox printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!
How To Run Firmware Fix Xerox printer
1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.
4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.
– Fix Xerox B205 Toner Empty Error, click here
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