016 781 ошибка xerox

Product support for: VersaLink B7025 / B7030 /B7035 Family, VersaLink B7025 / B7030 / B7035

Article Id: 2036278
|
Published: 05/28/2019

04.03.2010

Вопрос:

Ошибка 016-781 при передаче по e-mail отсканированного документа, что она означает, настройки МФУ не изменялись. Cервер работает и настройки корректные.

Ответ:

Ошибка 016-781 обозначает ошибку соединения с FTP-сервером. Возможно, поменялись настройки на сервере.

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На чтение 6 мин Просмотров 2.8к. Опубликовано 24.03.2020

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13 thoughts on “ Xerox Error Code 016-781 ”
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Ответ: Данная ошибка говорит о наличии проблем соединения с сервером. Необходимо: 1. Если имеются проблемы при печати убедиться в исправности сетевого кабеля. 2. Убедиться в том, что настройки SMTP-сервера заданы правильно. 3. Убедиться в том, что настройки маски подсети и шлюза заданы правильно.

Этот ответ относится к аппаратам: WorkCentre M118I

Вопрос:

Ответ:

Ошибка 016-781 обозначает ошибку соединения с FTP-сервером. Возможно, поменялись настройки на сервере.

Your resource for Technology News, Reviews and Tutorials

Ever since changing over our mail server our Xerox printer had been giving us Error Code 016-781. We have also not been receiving e-mails from our Xerox printer during this time.

The error code 016-781 means:

Cause – Could no connect to the server during the file forwarding by Scan Services
Remedy – Ask the network administrator to check the network environment or server environment

Since we can still print from our Xerox printer I know that machine is connected properly to the network. I am also still access the CentreWare Internet Services remote administration page on the printer.

To change the e-mail settings for your Xerox Printer in the Xerox CentreWare administration application you need to do the following:

log into the Xerox Centerware application
navigate to the “Properties” top tab
expand the “Protocol Settings” folder on the side
scroll down and then click on the “E-Mail” option
enter the valid SMTP Server Address
check the SMTP Port Number
confirm the Authentication Type being used by your mail server
enter the valid user name
enter the password

After you have put in the proper details you need to click on the “Apply New Settings” button on the bottom of the page to save the changes.

Now you should be able to send e-mails from your Xerox Printer to whatever e-mail addresses you define in the Job Templates.

When you choose a user name and password it is best to create a separate user name just for the printer so that the password is not changed. Our error code 016-781 came up because someone had changed the password on the user that I had set-up for the printer to use. I now have a separate user name and unchangeable password set-up on my mail server for our Xerox printer.

13 thoughts on “ Xerox Error Code 016-781 ”

I get this error from time to time when the SMTP service stops on the server.

try to ping the machine from your SMTP Server

some times its routing issue

what does error code 071-312 mean when applied to a Xerox 6204 wide format solution?

093 311 how to reset

This may be useful to some people, but we upgraded to Exchange 2010, which seems to inspect it’s packets a bit more closely if you’re printer is on a managed nextg connection which nats through a different network. For example out printer address appeared as 192.168.xx.yy but we had to add the following to our connector in exchange to get it to work:
10.0.0/8 (our ISP’s net) the printer now works. Hope it helps someone.

I want to know the error code

bonjour tout le monde et merci d’avance bon j’ai mon photocopieur qui a soudain fait le code 116-330 et je ne sais pas comment effacé le code ou s’il y avait une pièce à changer

If you are getting this, call Xerox, get to d level state you heard about the SHA-2 issue, and would like to get a FER started because you need that ability on your device and are receiving the error.

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Этот ответ относится к аппаратам: WorkCentre M118I

Вопрос:

Ответ:

Ошибка 016-781 обозначает ошибку соединения с FTP-сервером. Возможно, поменялись настройки на сервере.

Your resource for Technology News, Reviews and Tutorials

Ever since changing over our mail server our Xerox printer had been giving us Error Code 016-781. We have also not been receiving e-mails from our Xerox printer during this time.

The error code 016-781 means:

Cause – Could no connect to the server during the file forwarding by Scan Services
Remedy – Ask the network administrator to check the network environment or server environment

To change the e-mail settings for your Xerox Printer in the Xerox CentreWare administration application you need to do the following:

log into the Xerox Centerware application
navigate to the “Properties” top tab
expand the “Protocol Settings” folder on the side
scroll down and then click on the “E-Mail” option
enter the valid SMTP Server Address
check the SMTP Port Number
confirm the Authentication Type being used by your mail server
enter the valid user name
enter the password

After you have put in the proper details you need to click on the “Apply New Settings” button on the bottom of the page to save the changes.

Now you should be able to send e-mails from your Xerox Printer to whatever e-mail addresses you define in the Job Templates.

13 thoughts on “ Xerox Error Code 016-781 ”

I get this error from time to time when the SMTP service stops on the server.

try to ping the machine from your SMTP Server

some times its routing issue

what does error code 071-312 mean when applied to a Xerox 6204 wide format solution?

093 311 how to reset

I want to know the error code

bonjour tout le monde et merci d’avance bon j’ai mon photocopieur qui a soudain fait le code 116-330 et je ne sais pas comment effacé le code ou s’il y avait une pièce à changer

Tech on Tour

Your resource for Technology News, Reviews and Tutorials

Xerox Error Code 016-781

Ever since changing over our mail server our Xerox printer had been giving us Error Code 016-781. We have also not been receiving e-mails from our Xerox printer during this time.

The error code 016-781 means:

Cause – Could no connect to the server during the file forwarding by Scan Services
Remedy – Ask the network administrator to check the network environment or server environment

To change the e-mail settings for your Xerox Printer in the Xerox CentreWare administration application you need to do the following:

log into the Xerox Centerware application
navigate to the “Properties” top tab
expand the “Protocol Settings” folder on the side
scroll down and then click on the “E-Mail” option
enter the valid SMTP Server Address
check the SMTP Port Number
confirm the Authentication Type being used by your mail server
enter the valid user name
enter the password

After you have put in the proper details you need to click on the “Apply New Settings” button on the bottom of the page to save the changes.

Now you should be able to send e-mails from your Xerox Printer to whatever e-mail addresses you define in the Job Templates.

14 thoughts on “ Xerox Error Code 016-781 ”

I get this error from time to time when the SMTP service stops on the server.

try to ping the machine from your SMTP Server

some times its routing issue

what does error code 071-312 mean when applied to a Xerox 6204 wide format solution?

093 311 how to reset

I want to know the error code

bonjour tout le monde et merci d’avance bon j’ai mon photocopieur qui a soudain fait le code 116-330 et je ne sais pas comment effacé le code ou s’il y avait une pièce à changer

How to fix error code 016-781 on a MAC. Workcenter 6515

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Источник

Xerox 240: error 016-781: Scanner Network error

Greglorious

Member

So, I almost don’t know where to begin.

For starters, I don’t believe that I’m experiencing a software issue. I read in another Thread that a corrupt mail box could be causing the issue.. so, I’ve checked the status of the mail folder (via fiery configuration: Clear Each Scan Job) and it appears to have the correct (manually) settings.

I’ve read that you can determine the communication between the rip and the 240 by simply clicking the «refresh templates» button under «network scanning» on the 240. I tried this and it failed to refresh ever time.

I’ve also read of the crossover cable could be the root of the error.. so I made sure that it was in place (and even replaced it with a new one.)

Even after all of this, I’m still having the issue.

A Xerox tech suggested that it might be an issue with the SCSI cable on the back.. but I’ unsure of rather or not that’s what’s doing it. Could this be it? Might it, instead, have something to do with network settings? The machine does appear to be sending and receiving info from the printer (oddly enough).

Now, the scanner still works.. It makes copies and will even scan a document.. it doesn’t error out until it attempts to «transfer» the file to the mailbox.

What gives? Any help would be appreciated..

Источник

016 781 server connection error

But this was working before the firmware upgrade. Also we are sending from an account within their own doman so surely it wouldn’t see this as SPAM.

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Then do a wireshark trace and find out what is actually happening. I can only go by the fault code you provided, and yes, Office365 can easily block inside a domain and does.

Please be sure to select » Accept Solution » and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

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I have put the address in the «allowed» section within Office 365. I have also run a mail trace and I can’t see any of the emails coming into Office 365 since we updated the firmware.

Although since changing that we are now getting the error code 016-781.

Thank you for your help.

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You had to have changed something on the printer to get 016-781, or someone else did, because that means absolutely no data to the server, meaning the printer never found a connection of any kind to smtp.office365.com, which would not happen due to encryption or protocols, it could only be that the server is put in wrong, or the gateway/subnet/DNS is wrong on the printer.

Please be sure to select » Accept Solution » and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

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with a new System there was again the failure, that no mail was send with the office365 smtp server.

But i found the problem:

Check under System/Security -> SSL/TLS Settings, that for «Device Certificate — Client» is the Machine certifikate selected.

On our new system this was not specified, after selecting the certificate of the system, the mail send works with office365 !

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In our case we had to turn off IPV6 and change the DNS to office365.com

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Recent experience with a B7035: Kept getting 016-781 server connection error

using smtp.office365.com port 587. It would send once, then seemed to get blocked for 30 minutes.

I was at the point where I was ready to do a Wireshark trace. then a 2nd Level analyst saw that the device was set up (under connectivity) as «Dual Stack». changed it to ipV4, and turned off ipV6.

This fixed the problem.

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very interessting thread here. (was pointed this direction by Xerox supporter).

I’ve just installed 4 x C405 & 1 C8035 at a customer with SMTP to their Office365 account.

The strange part is that the C8035 runs perfectly and have been running for 2 weeks.

But the C405’s act really really strange.

I can setup the devices, do a scan and all is fine. Then some time later they stop working.

Then trying to diagnose devices/configuration and suddenly customer reports, «what did you change, it works now» only to get back to me 2 hours later saying; «now all the C405’s stopped working».

So there are DEFINITLY something awry with theese devices.

2 of the devices are on latest (as of yesterday) general release and one are an older version. They all act in the same manner.

I will try tomorrow and disable the dual stack and see if that changes anything and report back here.

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can you try this firmware , its from 2 nov , its the latest one

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that firmware have been tested without any effect.

I haven’t however tested the SPAR’s . but as nothing are mentioned in release notes of SMTP errors i see no point.

also I can confirm that removing the ‘Ethernet Dual Stack’ have improved the behavior of the SMTP feature.

I talked alot with my customer today (4 C405’s, 1 C505 & 1 C8035) only the A3 MFP acted good and without issues.

The remaining (C405/505) had problems.

a user reported that he could go to the printer in production, do a scan, return 4 min later, do a scan (wich failed), move to printer in shipping doing an SMTP, 1 hour later going back to device at production and suddenly do a scan again.

All 4 scans were to same destination, no popo procedure, all devices setup with same SMTP-settings.

After we removed dual stack they have been able to scan for ‘a few hours’ without incidents. we are however still a little cautios calling it ‘solved’ 🙂

Источник

This fault can occur in the following circumstances:.

•

The machine was unable to establish a connection to the Scan Server during the Network

Scanning file transfer operation.

•

The machine was either unable to establish a connection to the Email (SMTP) server or

was unable to authenticate (log in) to the Email server during the Scan to Email or Inter-

net Fax file transfer operation.

Procedure

The customer can print to the machine through the Ethernet port on the machine.

Confirm that the Ethernet network drop cable is securely connected to the machine and

the wall port. The recessed green LED next to the Ethernet port on the machine should be

lit if the machine is connected to a live Ethernet drop. The green LED is lit.

Connect another Ethernet straight through cable between the machine and the wall

port and have the customer confirm that the wall port is live.

If the LED is still off, replace the Printer PWB in the machine.

Verify that the machine has the correct TCP/IP settings with the customer. The cause of

the printing problem is likely to be the cause for the Scanning failure as well.

For Scan to Email or Internet Fax failures, perform the following:

Print a Print Mode System Settings list report.

Check the SMB section on page 5 of the report for the following:

•

The Host Name setting must have no spaces in the name and no periods (.), slashes

(/ or ) or star symbols (*) in the name. If the Host Name has a space in it or has any

of these characters, have the customer change the Host Name to eliminate these

characters. If the problem continues, proceed to step 3.

Have the customer confirm that the Email / Internet Fax Settings section on page 5 of

the report contain the correct settings for their network:

•

The Send Email setting must be set to Enabled.

•

The Server Name / IP Address setting under the sub-header SMTP Server must

either be set with the IP address or Host Name of the customer’s SMTP E-mail

server.

NOTE: If the Host Name of the SMTP Server is entered into the machine, then the

machine must be configured with the customer’s DNS settings (listed on page 3 of

the report).

•

The Machine’s E-mail Address setting must contain an email address with the cus-

tomer’s domain name and the address must be entered in the proper syntax (i.e.:

wc7132@company.com).

•

The E-mail Send Authentication setting will be set in one of the following ways:

–

Set to OFF if the customer’s SMTP E-mail server does not require the machine

to authenticate or log in prior to sending the e-mail message.

–

Set to SMTP AUTH if the customer’s SMTP E-mail server requires that the

machine authenticate or log in to the server using an SMTP log in name and

password prior to sending the e-mail message.

Launch Version

WorkCentre 5225, 5230

•

If the E-mail Send Authentication setting is set to SMTP AUTH, then an

additional setting labeled SMTP AUTH Login Name will appear on page 5

of the report along with the Log in name that the machine will use. The

customer must verify the Log in name listed on the report. A Password

may also have been entered into the machine, however, it will not be listed

on the report.

–

Set to POP3 AUTH if the customer wants the machine to authenticate or log in

to their POP3 server using a POP3 log in name and password prior to sending

the e-mail message.

•

If the E-mail Send Authentication setting is set to POP3 AUTH, then

have the customer verify the Login Name that is listed under the header

POP3 Server on page 5 on the report. A POP3 Password may also have

been entered into the machine, however, it will not be listed on the report.

The customer confirmed that the Email / Internet Fax settings are correct.

If the customer is not available or has confirmed that the settings are not correct, then

they must confirm that the settings are correct or they must enter the correct settings into

the machine before any further troubleshooting can be done.

Escalate to your next level of support.

February, 2008

2-251

Status Indicator Raps

016-781

Источник

016-781 Server Connect Error RAP

016-781 SMTP server not found.

Procedure

Perform the steps that follow:

1. Advise the customer to:

a. Correctly set the device TCP/IP, IP address, subnet mask and gateway.
b. Check that the SMTP server, IP address or host name and port number are correct.
c. Check whether characters other than ASCII are set for the host name of the device. Set the host name of the device to ASCII characters.

2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.

**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner’s property.**

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Drum Chip:

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