Amd user experience program data uploader ошибка

1. I recently decided to replay Bloodstained Ritual of the Night (GoG version 1.31) and for the first time ever on this overall rig (got a 5800X3D on launch) I’m getting BSoDs consistently, especially when going through doors/changing screens. Checking Event Viewer gives me this nonsense:

   «The AMD User Experience Program Data Uploader service failed to start due to the following error:
   The system cannot find the file specified.»

   Why the hell does that need to run, and why would it cause a BSoD otherwise? I know it’s not running because I never see it in the process list (it’ll start with «aue» I believe).

   Obviously I tried looking into this, but I found nothing.

2. mbk1969
   Ancient Guru

   Messages:

   13,407

   Likes Received:

   11,633

   GPU:

   @Neo Cyrus

   First tool to use with BSODs is either WhoCrashed or BlueScreenView — to find the source and the bug check code.

   As for service, run Windows services applet, find whether there is service with » AMD User Experience Program Data Uploader» like name, open its properties dialog and see what binary file is specified there — it can be missed. Maybe there is a way to opt out from that user experience program.

3. RMA the cpu, you’re the second 5800X3D user i’ve seen reporting bsod issues and the first was resolved with RMA.it doesn’t, its coincidental.

4. I may have figured out what’s going on. I tried absolutely every little thing I could think of, and so far it seems it’s possible that Process Lasso doesn’t play nice with that one game. I’ve had two separate 3+ hour gaming sessions (in Bloodstained) without a single crash, but when I had Process Lasso on, it crashed.

   That might be a coincidence and requires more testing. With issues like this I typically would think it’s hardware, but because of how specific and consistent the crashes are, in terms of what’s going on, and in only one game, it makes me think a software issue might be realistic.

   For the record I haven’t had a single crash in any other game with the 5800X3D, ever. In the time I’ve had it, I finished Elden Ring twice, and Nioh 2… and probably something else I’ve forgotten.

5. Airbud
   Ancient Guru

   Messages:

   1,877

   Likes Received:

   2,990

   GPU:

   it is a software issue.

   @Neo Cyrus…Nice Rig!

6. Try disabling some cpu cores back to 4 and turn off sam.. But then I see the game is from 2019. So?
   

7. process lassoo cannot bsod the computer, it pins affinity masks,

   if a core is unstable when things are pinned to it, the core is unstable because of bios configuration or fault, not due to software running on it.

   you should be able to 100% load every core in the computer and the only thing you suffer is a degraded responsiveness to inputs.

8. Thanks, I hope to one day have a 900W RTX 4090 like you.

   It’s from 2019 but constantly updated with new content so you’d think they would have fixed crashing issues, but apparently some remain. Anyway, nVidia’s method for REBAR uses a white list which it’s not on AFAIK, so it shouldn’t make a difference either way.

   That’s the thing, I can leave it blasted at 100% on all threads in any stress test and still get no crashes. I’ll test again.

   Edit: And after throwing everything including the kitchen sink at it again (still running stress tests as I type this), I haven’t managed to get it to crash, or get an error.

   Since then I put a few more hours into Bloodstained with Process Lasso off again, and no crashes again. That game itself is just buggy to begin with. Intel CPUs with SHA instructions are known to crash in that game if you don’t use a workaround.

   Anyway, if you have any ideas of what I can do to torture the system as a test, let me know. But I’ve done all the usual stuff and I’ve managed to find nothing so far. AIDA64, Cinebench, various games, etc. I’m really thinking it’s just Process Lasso not playing nice with a known buggy game.

   Now I’m still wondering; why the hell was event viewer saying it was an AMD process failing to run/not being found… an AMD process that only installs with AMD GPUs AFAIK.

10. Welp, so much for finding the answer.

    After over 12 hours of gameplay with no crashes while Process Lasso was off, and every stress test I threw at it, it started crashing again in the same game. I chalked it up to the game being unstable as it has a reputation for that. But I finished it and moved onto a new one and now I’m getting crashes every few hours, and all these crashes including in the original game, no longer list anything in the event log. Not that it was too useful to begin with. It just says it crashes before it log anything.

    I’d list out what I’ve tried, but it feels like I’ve tried everything and can’t isolate the problem. Right now I’ve turned my RAM and Infinity Fabric down from 1900MHz to 1833MHz to see if that last resort will do anything. The big thing that has changed vs the past is the heat in my house, it’s much hotter, but no single component that I’ve managed to monitor has hit anywhere near a worrying temp.

    At this point I’m so lost that I’m theorizing that maybe my heatsink came loose and it’s cause very tiny hotspots on the CPU. It’s an enormous pain to take out my heatsink since everything in my rig blocks each other, but at this point I don’t know what’s left to try.

11. mbk1969
    Ancient Guru

    Messages:

    13,407

    Likes Received:

    11,633

    GPU:

    @Neo Cyrus

    Launch Reliability Monitor — prefmon /rel — and see for the crush reports there.

12. I’m getting mostly gibberish in the Reliability Monitor logs, but there are 2 which say hardware error and give messages like this but with different error codes:The other says code 141.

    As for Performance Monitor, I’ve never used that before.

13. mbk1969
    Ancient Guru

    Messages:

    13,407

    Likes Received:

    11,633

    GPU:

14. Thank frack, the last thing I wanted to find out is that it’s a CPU or motherboard issue. That might also explain why I could finish entire games without a single crash and I’m running into them now. Nioh 2 is capped at 120 fps and Elden Ring reverse optimized to run as poorly as possible so I could never get high fps in that (using a mod to break the 60 fps cap). Meanwhile the games I’m playing after run far beyond 120 fps.

15. Freeman
    Master Guru

    Messages:

    481

    Likes Received:

    115

    GPU:

16. @Freeman Thanks but I never had that installed to begin with. I think it was just a false report with the logs. Right now I’m trying to figure out why I’m getting error codes 117 and 141 which appear to be video card related.

    I tried running everything completely stock, monitored temps, etc. I can’t find a hardware issue unless my card is just dying and I don’t know it. So now I’m going to try the last known good (I think…) driver I have saved, which is all the way back to 512.15. There was probably a good drive after that but I don’t remember/don’t have it saved so I’ll start with that.

    Last edited: Aug 15, 2022

17. mbk1969
    Ancient Guru

    Messages:

    13,407

    Likes Received:

    11,633

    GPU:

    @Neo Cyrus

    Judging by your post about games with capped FPS I can assume that now you play games with very high FPS. Is there specific purpose for FPS higher than monitor native refresh rate? I mean maybe you need to cap FPS for all games?

18. My monitor is 240Hz and I set a global cap of 237 fps in the nVidia control panel.

    That old driver 512.15 which I thought should be stable crashed as well. Swell.

19. mbk1969
    Ancient Guru

    Messages:

    13,407

    Likes Received:

    11,633

    GPU:

    I understand it is a personal preference, but I am OK with 120 Hz cap in games (with my 144Hz monitor). I highly suspect majority of games were not developed with such FPS in mind.

20. I tried a 120 fps cap, it crashed in like 2 minutes. I used DDU in safe mode, reinstalled graphics drivers, running everything stock, etc. And now it’s crashing faster than ever. Previously it could go hours without a crash, now it seems to crash every 5 mins at most. It doesn’t look like the signs of a dying GPU, typically that’s not a blue screen, and the temps all look good. So I THINK there’s a chance it’s a software issue. I wonder if by coincidence it could just be those 2 games that aren’t playing nicely with my rig/drivers?

    The first game to crash was Bloodstained Ritual of the Night as I said, the current one is Spodermen Remastered.

So my computer KEEPS RESTARTING for no reason, and when I check the Event Viewer in Windows 11, it shows this error:

SCEP Certificate enrollment initialization for Local system via https://AMD-KeyId-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps

GetCACaps: Not Found

{"Message":"The authority "amd-keyid-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net" does not exist."}

HTTP/1.1 404 Not Found

Date: Wed, 17 Nov 2021 03:56:51 GMT

Content-Length: 121

Content-Type: application/json; charset=utf-8

X-Content-Type-Options: nosniff

Strict-Transport-Security: max-age=31536000;includeSubDomains

x-ms-request-id: 7e0aa0a8-b449-4543-9ba4-adfb5a930988

Method: GET(500ms)

Stage: GetCACaps

Not found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)

And this:

The AMD User Experience Program Data Uploader service terminated unexpectedly. It has done this 1 time(s).

And this:

A timeout was reached (45000 milliseconds) while waiting for the AMD External Events Utility service to connect.

And this:

The AMD External Events Utility service failed to start due to the following error:

The service did not respond to the start or control request in a timely fashion.

And at last, this:

The AMDRyzenMasterDriverV19 service failed to start due to the following error:

Cannot create a file when that file already exists.

The 1st error and last one in this post are the MOST COMMON ONES.

Please help me resolve my issue.

Thanks,

TigerNinja

Принадлежит компоненту AMD User Experience Program, устанавливается вместе с драйверами, необходим для отправки служебной информации для улучшения драйверов в будущем.

Официальная информация здесь.

Папка запуска:

C:Program Files (x86)AMDPerformance Profile Client

Процесс может отправлять в сутки около 1 гб трафика.

Не является вредоносным файлом — это часть драйверов видеокарты. Отправляемая информация — например об использовании программы, как работают функции драйверов, какими больше всего функциями пользуетесь. Никакая конфиденциальная информация разумеется не отправляется.

Кроме AUEPmaster.exe могут быть и другие процессы, например:

• AUEPAC.exe
• AUEPDU.exe
• AUEPLauncher.exe
• AUEPMaster.exe
• AUEPUC.exe
• AUEPUF.exe
• AUEPVersionGenerator.exe

В диспетчере задач процессы могут отображаться примерно так:

Как отключить AUEPmaster.exe? Предположительно это можно сделать в настройках ПО Radeon Settings — найдите AMD User Experience и выберите там Leave:

После этого процесс AUEPmaster.exe останется, но грузить ПК уже не должен.

Альтернативное отключение. Главное выяснили — AUEPmaster.exe это не вирус. Но не особо важный компонент, который собирает инфу и отправляет на сервера АМД. Теоретически можно отключить принудительным способом:

1. Откройте диспетчер задач.
2. Найдите процесс AUEPmaster.exe, нажмите по нему правой кнопкой > выберите открыть расположение.
3. Откроется папка с выделенным файлом.
4. Завершаете процесс в диспетчере.
5. Файл AUEPmaster.exe — переименовываете, но так чтобы сохранить оригинальное название, в таких случаях просто советую добавить символ нижнего пробела.
6. Если будут проблемы при переименовании — используем утилиту Unlocker.

РЕКЛАМА

Данный способ вообще запретит запускаться процессу AUEPmaster.exe. А если возникнут какие-то проблемы, то вы сможете восстановить оригинальное название обратно.

Как мы выяснили, AUEPmaster.exe — не вирус. Но нельзя исключить ситуации, когда вирус может маскироваться под данный процесс. При подозрениях — просканируйте ПК утилитами Dr.Web CureIt!, AdwCleaner и Hitman Pro (первая против опасных вирусов типа троян, ботнет, майнер, вторые две — против рекламного/шпионского ПО).

Надеюсь информация оказалась полезной. Удачи.