Все современные копировальные аппараты, мфу и принтеры Kyocera имеют возможность диагностировать все узлы устройства в режиме запуска и во время работы аппарата. По этому, если во время включения или во время работы произошел сбой, то техника Kyocera сможет сообщить о наличии ошибки.
В большинстве случаев у аппаратов Kyocera код ошибки отображается на дисплее, в остальных случаях тип ошибки зависит от последовательности и количества миганий индикаторов.
Если Ваш копировальный аппарат, МФУ или принтер Kyocera выдал на дисплее некий код, то узнать причину, описание возникновения ошибки, а так же в каком узле аппарата стоит искать проблему, Вы можете в этом разделе выбрав интересующую модель из списка.
Но диагностика не решит проблему сбоя аппарата, для этого лучше обратиться к профессиональным и опытным сервисным специалистам компании Kyomart! Позвоните нам по телефону
8 (343) 288-23-45 или отправьте запрос на электронную почту: sales@kyomart.ru , и мы обязательно свяжемся с Вами в кратчайшие сроки.
| Код ошибки | Описание ошибки | Причина ошибки |
|---|---|---|
| 0100 | Backup memory device error | Defective flash memory. Defective main PWB. |
| 0120 | MAC address data error For data in which the MAC address is invalid. |
Defective flash memory. Defective engine PWB. |
| 0130 | Backup memory read/write error | Defective flash memory. Defective control PWB. |
| 0140 | Backup memory data error | Defective flash memory. Defective control PWB. |
| 0150 | Control PWB EEPROM error Detecting control PWB EEPROM (U17) communication error. |
Improper installation control PWB EEPROM (U17). Defective control PWB. Data damage of control PWB EEPROM (U17). |
| 0170 | Billing counting error | Defective control PWB. Data damage of control PWB EEPROM (U17). |
| 0190 | Backup memory device error (engine PWB) | Defective engine PWB. |
| 0800 | Image processing error JAM010x is detected twice. |
Defective main PWB.B. |
| 0840 | Faults of RTC The time is judged to go back based on the comparison of the RTC time and the current time or five years or more have passed. |
Defective control PWB. The battery is disconnected from the control PWB. |
| 1010 | Lift motor error During driving the lift motor, a motor overcurrent signal is detected for 5 s. This error is detected five times successively. |
Defective bottom plate elevation mechanism in the cassette. Defective connector cable or poor contact in the connector. Defective drive transmission system of the lift motor. Defective lift motor. Defective engine PWB or connect-R PWB. |
| 1020 | PF lift motor 1 error (paper feeder) After cassette 2 is inserted, PF lift sensor 1 does not turn on. This error is detected four times successively. |
Defective bottom plate elevation mechanism in the cassette. Defective connector cable or poor contact in the connector. Defective drive transmission system of the PF lift motor. Defective PF lift motor. Defective PF main PWB. |
| 1030 | PF lift motor 2 error (paper feeder) After cassette 3 is inserted, PF lift sensor 2 does not turn on. This error is detected four times successively. |
Defective bottom plate elevation mechanism in the cassette. Defective connector cable or poor contact in the connector. Defective drive transmission system of the PF lift motor. Defective PF lift motor. Defective PF main PWB. |
| 1040 | PF lift motor 3 error (paper feeder) After cassette 4 is inserted, PF lift sensor 3 does not turn on. This error is detected four times successively. |
Defective bottom plate elevation mechanism in the cassette. Defective connector cable or poor contact in the connector. Defective drive transmission system of the PF lift motor. Defective PF lift motor. Defective PF main PWB. |
| 1050 | PF lift motor 4 error (paper feeder) After cassette 5 is inserted, PF lift sensor 4 does not turn on. This error is detected four times successively. |
Defective bottom plate elevation mechanism in the cassette. Defective connector cable or poor contact in the connector. Defective drive transmission system of the PF lift motor. Defective PF lift motor. Defective PF main PWB. |
| 1140 | BPF lift motor upward error (Bulk paper feeder) BPF lift maximum sensor does not turn on. The lock signal of the motor is detected continuously three times. |
Defective connector cable or poor contact in the connector. Defective drive transmission system of the motor. Defective BPF lift motor. Defective BPF main PWB. |
| 1150 | BPF lift motor downward error (Bulk paper feeder) BPF lift minimum sensor does not turn on. The lock signal of the motor is detected continuously three times. |
Defective connector cable or poor contact in the connector. Defective drive transmission system of the motor. Defective BPF lift motor. Defective BPF main PWB. |
| 1800 | Paper feeder 1 communication error A communication error is detected 10 times in succession. |
Improper installation paper feeder. Defective connector cable or poor contact in the connector. Defective engine PWB. Defective PF main PWB. |
| 1810 | Paper feeder 2 communication error A communication error is detected 10 times in succession. |
Improper installation paper feeder. Defective connector cable or poor contact in the connector. Defective PF main PWB. |
| 1820 | Paper feeder 3 communication error A communication error is detected 10 times in succession. |
Improper installation paper feeder. Defective connector cable or poor contact in the connector. Defective PF main PWB. |
| 1830 | Paper feeder 4 communication error A communication error is detected 10 times in succession. |
Improper installation paper feeder. Defective connector cable or poor contact in the connector. Defective PF main PWB. |
| 1900 | Paper feeder 1/BPF paper feeder EEPROM error When writing the data, the write data and the read data is not in agreement. |
Defective PF main PWB. Device damage of EEPROM. |
| 1910 | Paper feeder 2 EEPROM error When writing the data, the write data and the read data is not in agreement. |
Defective PF main PWB. Device damage of EEPROM. |
| 1920 | Paper feeder 3 EEPROM error When writing the data, the write data and the read data is not in agreement. |
Defective PF main PWB. Device damage of EEPROM. |
| 1930 | Paper feeder 4 EEPROM error When writing the data, the write data and the read data is not in agreement. |
Defective PF main PWB. Device damage of EEPROM. |
| 2000 | Main motor error The main motor ready input is not given for 2 s during the main motor is ON. |
Defective harness between main motor (CN1) and control PWB (YC17), or improper connector insertion. Defective drive transmission system of the main motor. Defective main motor. Defective control PWB. |
| 2010 | Main motor steady-state error Stable OFF is detected for 2 s continuously after main motor stabilized. |
Defective connector cable or poor contact in the connector. Defective drive transmission system of the main motor. Defective main motor. Defective engine PWB. |
| 2200 | Drum motor steady-state error The drum motor ready input is not given for 2 s during the drum motor is ON. |
Defective connector cable or poor contact in the connector. Defective drive transmission system of the drum motor. Defective drum motor. Defective engine PWB. |
| 2210 | Drum motor steady-state error (60/50/45 ppm model only) Stable OFF is detected for 2 s continuously after drum motor stabilized. |
Defective connector cable or poor contact in the connector. Defective drive transmission system of the drum motor. Defective drum motor. Defective engine PWB. |
| 2330 | Fuser pressure release motor error (Over-current) (60/50/45 ppm model only) The over-current detection signal of the motor is detected continuously twenty times. |
Defective connector cable or poor contact in the connector. Defective drive transmission system of the fuser pressure release motor. Defective fuser pressure release motor. Defective PWB. |
| 2340 | Fuser pressure release motor error (Timeout) (60/50/45 ppm model only) The position detection sensor is not detected continuously for 30 s. |
Defective connector cable or poor contact in the connector. Defective drive transmission system of the fuser pressure release motor. Defective fuser pressure release motor. Defective PWB. |
| 2600 | PF drive motor 1 error (paper feeder 1) When the PF drive motor is driven, error signal is detected continuously for 2 s. |
Defective connector cable or poor contact in the connector. Defective drive transmission system of the PF drive motor. Defective PF drive motor. Defective PF main PWB. |
| 2610 | PF drive motor 2 error (paper feeder 2) When the PF drive motor is driven, error signal is detected continuously for 2 s. |
Defective connector cable or poor contact in the connector. Defective drive transmission system of the PF drive motor. Defective PF drive motor. Defective PF main PWB. |
| 2620 | PF drive motor 3 error (paper feeder 3) When the PF drive motor is driven, error signal is detected continuously for 2 s. |
Defective connector cable or poor contact in the connector. Defective drive transmission system of the PF drive motor. Defective PF drive motor. Defective PF main PWB. |
| 2630 | PF drive motor 4 error (paper feeder 4) When the PF drive motor is driven, error signal is detected continuously for 2 s. |
Defective connector cable or poor contact in the connector. Defective drive transmission system of the PF drive motor. Defective PF drive motor. Defective PF main PWB. |
| 4000 | Polygon motor (laser scanner unit) error The polygon motor ready input is not given for 6 s during the polygon motor is ON. |
Defective harness between polygon motor and control PWB (YC10), or improper connector insertion. Defective laser scanner unit. Defective control PWB. |
| 4200 | BD error (laser scanner unit) error | BD sensor does not detect laser beam due to condensation on the polygon mirror. Defective laser scanner unit. Defective control PWB. |
| 5100 | Main charger high-voltage error Five pages have been printed with the main charger output short-circuited. |
Drum unit installed incorrectly. Engine PWB installed incorrectly. Defective engine PWB. |
| 6000 | Broken fuser heater wire The temperature does not reach 100°C/212°F after the fuser heater has been turned on continuously for 30 s. The temperature does not rise by 1°C/1.8°F after the fuser heater lamp has been turned on continuously for 15 s during warm-up or at standby.(Only when the detection temperature is less than 200°C.) |
Defective connector cable or poor contact in the connector. Fuser thermostat triggered. Broken fuser heater wire. |
| 6020 | Abnormally high fuser thermistor temperature Fuser thermistor detects abnormally temperature. |
Shorted fuser thermistor. Defective control PWB. |
| 6030 | Broken fuser thermistor wire Input from fuser thermistor is 0 (A/D value). |
Poor contact in the fuser thermistor connector terminals. Broken fuser thermistor wire. Fuser thermistor installed incorrectly. Fuser thermal cutout triggered. Fuser heater lamp installed incorrectly. Broken fuser heater lamp wire. |
| 6120 | Abnormally high fuser thermistor 1 temperature (60/50/45 ppm model) The detection temperature of fuser thermistor 1 is higher than 245°C/473°F. In a heater-off state, the detection temperature of fuser thermistor 1 is higher than 195°C/383°F after the detection temperature of fuser thermistor 1 was 155°C/311°F or less. (40 ppm model) The detection temperature of fuser thermistor 1 is higher than 250°C/482°F. In a heater-off state, the detection temperature of fuser thermistor 1 is higher than 170°C/338°F after the detection temperature of fuser thermistor 1 was 155°C/311°F or less. |
Deformed connector pin. Defective triac. Shorted fuser thermistor. Defective engine PWB. |
| 6130 | Broken fuser thermistor 1 wire A/D value of the fuser thermistor 1 exceeds 1019 bit continuously for 4 s during warming up. |
Defective connector cable or poor contact in the connector. Deformed connector pin. Defective triac.or pin. Defective fuser thermistor. Defective engine PWB. |
| 6400 | Zero cross signal error The zero cross signal does not reach the control PWB for specified time. |
Defective harness between high voltage PWB (YC202) and control PWB (YC23), or improper connector insertion. Defective connection between power source PWB (YC103) and high voltage PWB (YC201). Defective power source PWB. Defective control PWB. |
| 7000 | Toner motor lock error During driving the toner motor, a motor overcurrent signal is detected for 5 s. |
Lump of toner inside toner container. Defective drive transmission system of the toner motor. Defective toner motor. Defective engine PWB. |
| 7100 | Toner sensor error Sensor output value of 930 or more continuously for 5 s. |
Defective connector cable or poor contact in the connector. Defective toner sensor. Defective engine PWB. |
| 7400 | Developer unit non-installing error Sensor output value of 31 or less continuously for 5 s.r. |
Defective connector cable or poor contact in the connector. Defective toner sensor. Defective engine PWB. |
| 7410 | Drum unit non- installing error The drum unit is not installed or not installed properly. The drum PWB EEPROM does not communicate normally. | The drum unit is not installed. Defective connector cable or poor contact in the connector. Defective drum PWB EEPROM. Defective engine PWB. |
| 7800 | Broken external thermistor wire The average of thermistor output value of 1016 or more continuously for 160 ms. The average of thermistor output value of 930 or more continuously for 5 s. |
Defective connector cable or poor contact in the connector. Defective temperature sensor. |
| 7810 | Short-circuited external thermistor wire The average of thermistor output value of 31 or less continuously for 5 s. |
Defective connector cable or poor contact in the connector. Defective temperature sensor. |
| 7900 | Drum unit EEPROM error No response is issued from the device in reading/writing for 5 ms or more and this problem is repeated five times successively. Mismatch of reading data from two locations occurs eight times successively. Mismatch between writing data and reading data occurs eight times successively. |
Defective connector cable or poor contact in the connector. Defective drum unit. |
| F000 | Main PWB — operation panel PWB communication error | Defective main PWB. Defective operation panel PWB. |
| F010 | Main PWB checksum error | Defective main PWB. |
| F020 | Main PWB RAM checksum error | Defective main memory (RAM) on the main PWB. Defective expanded memory (DIMM). |
| F040 | Main PWB — engine PWB communication error | Defective main PWB. Defective engine PWB. |
| F041 | Main PWB — scanner communication error | Defective main PWB. |
| F050 | Engine ROM checksum error | Defective engine PWB. |
| F051 | Scan engine ROM checksum error | Defective engine PWB. |
Kyocera has launched a number of smartphones and printers that are suitable for businesses. There are other accessories that you can use to improve the performance of your devices.
There are several types of errors that you can get when trying to use one of their devices. One of the most common problems is that kyocera sends a message to the user with the message “c0800”. Lots of people are experiencing this error when they try to print something, send an email or fax something to someone.
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On this page, you will find more information about the most common causes and most relevant solutions for the Printer error ‘C0800’. Do you need help straight away? Visit our support page.
Error information
What causes the C0800 error?
The Kyocera documentation indicates that error code ‘C0800’ is caused by the following problem: «Image processing problem JAM05 is detected twice».
Do you think there is another cause for this error? Let others know in the comments.
How to solve Kyocera Printer error C0800
We’ve created a list of solutions which you can follow if you want to solve this Printer problem yourself. Do you need more help? Visit our support page if you need professional support with Printer right away.
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Verified solution
One possible explanation would be that there is a scanning to email issue. This is a very annoying and frustrating error that can cause you to not send an email or fax correctly. That is, your problem might be caused by a problem with your device, or it could be an issue with your internet connection. Sometimes, there is a virus that blocks you from sending emails properly. Generally, it is necessary to perform a few troubleshooting steps to fix this error.
First, this error typically shows that the image processing problem JAM05 was detected twice. This is a result of a defective main PWB. So, replace the main PWB and check that it is still operating correctly. Do not forget to connect the connectors on the main PWB. If the wires are pinched by the other part or if they have been damaged, repair or replace them. When the issue is not resolved, you should change the PWB from the main page.
Another way to resolve this is to reset the unit. Enter the code ‘10871087’ from the keypad. Your network should now be in maintenance mode. Enter the code “163” and press the “start or print” key. At some point you should see a screen that says ‘execute.’. Cursor or highlight. Press the Start/Print key. Then it will turn off again and come back to being ready. If that is no the case, then you must replace the fixing unit.
As for the last step, you can call customer service and ask them to fix the problem. You can also call the customer service number or visit their website to make a request. When you report to one of our customer support departments that there is something wrong with your screen, they will often ask for the code that you sent to them. That will allow them to tell you what action you should take, and what kind of solution you should approach.
Have you found a solution yourself, but it is not in the list? Share your solution in the comments below.
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Originally Posted by copierjeffstl
This machine started with C0800. Something to do with the control board.
Tech support told the me fuser can cause the problem. Put fuser in, no help.
At first the copy would jam twice at registration roller than c0800 code would come.
Put controller board in. Now the envelope motor constantly turns and finally will throw C6030 fuser code with either new or used fuser.
I guess I’m going try Kyocera tech help again. Wish me luck. If anybody any ideas that would great. This machine is only about 8 months old.First thing to understand about C0800 is that the jam is not significant. The device pre-stages paper at the REG roller while the imaging system is stabilizing.
If the system fails to establish imaging stabilization after a certain period of time, the C0800 code occurs and the system halts with the paper staged at the REG roller.
Stabilization failure can come from a variety of causes and this code is a bugger to track down. Fuser has been seen in several cases, but any number of problems in calibration or even system setting of things like env motor position can cause it.
A couple of cases-
M3550idn: Cold solder YC2 PS PWB
FS-4100dn: Engine PWB
MFP models tend to be fuser related but again — no real single cause.If it is under warranty, get a case open so you can get re-imbursed for those parts. Put the original controller back in and do a sales return on the repacement controller. Texas can figure out if its bad or not.
Check that Fuser wiring and it’s connections on the engine/controller side, particularly that envelope motor/sensor signal.
Good Luck
Originally Posted by copierjeffstl
Code
Contents
0800
Image processing error
JAM010X is detected twice.
0840
Faults of RTC
(«Time for maintenance T» is
displayed)
[Check at power up]
The RTC setting has reverted
to a previous state. The
machine has not been pow-
ered for 5 years (compared to
the settings stored periodically
in the EEPROM).
The RTC setting is older than
00:01 on January 1, 2000.
[Checked periodically (in 5-
minute interval) after powered
up]
The RTC setting has reverted
to a state older than the last
time it was checked.
10 minutes have been passed
since the previous check.
1810
Paper feeder unit 2 commu-
nication error
A communication error from
paper feeder is detected 10
times in succession.
Related parts
Replace the main/engine PWB (see page 2-
Main/Engine PWB
2-11).
Battery ( main
PWB)
Main/Engine PWB
Replace the main/engine PWB (see page 2-
2-11).
Paper feeder
Check the wiring connection status with the
main unit and, if necessary, try connecting it
again.
PF main PWB
Main/Engine PWB
1-4-22
2NC/2NF/2NG/2NN/3P7/3P8/3P9
Check procedures/
corrective measures
1. Make sure that the back-up batteries on
the main/engine PWB are not short-
circuited.
2. Reset Maintenance T by executing
U906 (see page 1-3-114).
3. If the same C call is displayed when
power is switched on and off, replace the
back up battery.
4. If communication error (due to a noise,
etc.) is present with the RTC on the
main/engine PWB, check the PWB is
properly grounded.
1. Confirm that the wiring connector is
firmly connected and, if necessary,
connect the connector all the way in.
PF main PWB (YC1) and main/engine
PWB (YC18)
2. If the wiring is disconnected, shorted or
grounded, replace the wiring.
3. Replace the PF main PWB.
1. Check the main/engine software and
upgrade to the latest, if necessary.
2. Replace the main/engine PWB (see
page 2-2-11).
Работая с аппаратами Kyocera можно столкнуться с неисправностями, которые появляются на дисплее в виде кода. Но не все ошибки легко исправляются, многие из них требуют серьёзной диагностики и замены деталей.
В этом списке перечислены лишь основные коды ошибок (на самом деле их гораздо больше):
| Код ошибки | Причина возникновения |
| C0100 | Backup memory (EEPROM) device problem (main) (не может быть выполнено чтение или запись в EEPROM) |
| C0110 | Backup memory data problem (main) (проблема резервного копирования данных в память) |
| C0150 | Backup memory device problem (engine EEPROM) (проблема в двигателе EEPROM) |
| C0160 | Backup memory data problem (engine EEPROM) (проблема в двигателе EEPROM) |
| C0170 | Copy counts problem (проблема счетчика копий) |
| C0180 | Machine number mismatch (не совпадает номер аппарата и главного двигателя) |
| C0210 | Communication problem between the main and engine (проблема связи между платой и двигателем) |
| C0240 | Printer PWB communication problem (проблема с питанием) |
| A0410 | Document processor communication problem (сбой связи процессора) |
| A0420 | First paper feeder communication problem (проблема с первым податчиком бумаги) |
| A0500 | Second paper feeder communication problem (проблема со вторым податчиком бумаги) |
| A0510 | Third paper feeder communication problem (проблема с третьем податчиком бумаги) |
| C0610 | Bitmap (DIMM) problem (проблемы с данными или адресной шиной растрового изображения DRAM) |
| C0620 | Memory input interface problem (проблема памяти интерфейса ввода) |
| C0630 | DMA problem (проблема DMA) |
| C0800 | Image processing problem (проблема обработки изображения) |
| C2000 | Drive motor problem (проблема двигателя привода) |
| C2200 | Drum motor problem (проблема двигателя драма) |
| C3100 | Scanner carriage problem (проблема каретки сканера) |
| C3200 | Exposure lamp problem (проблема лампы экспонирования) |
| C3300 | AGC problem (проблема AGC) |
| C4000 | Polygon motor synchronization problem (проблема синхронизации двигателя полигона) |
| C4010 | Polygon motor steady–state problem (проблема двигателя полигона) |
| C4200 | BD steady–state problem (проблема BD) |
| C6000 | Fuser heater break (неисправность нагревателя печки) |
| C6020 | Abnormally high fuser thermistor temperature (аномально высокая температура термистора в печке) |
| C6050 | Abnormally low fuser thermistor temperature (аномально низкая температура термистора в печке) |
| C6400 | Zero–cross signal error (ошибка нулевого сигнала) |
| C7800 | Broken external thermistor wire (поломка внешних проводов термистора) |
| C7810 | Short–circuited external thermistor wire (короткое замыкание термистора) |